Question

Q: Favorites won't open and new favorites can't be added This thread is locked from future replies

For some reason none of my favorites open from the favorites menu anymore nor will they come up under their saved names when I type them in.  In addition when I try to add sites to my favorites list it says it couldn't be created because of an unspecified error, but the site shows up in the list just won't open. Any ideas?? I tried resetting my settings and deleting the sites and saving them again and it did nothing.

Answer

A:

For some reason none of my favorites open from the favorites menu anymore nor will they come up under their saved names when I type them in.  In addition when I try to add sites to my favorites list it says it couldn't be created because of an unspecified error, but the site shows up in the list just won't open. Any ideas?? I tried resetting my settings and deleting the sites and saving them again and it did nothing.



click on start /  control panel / internet options / security tab
disable "protect mode"
ok


if persist

DISABLE UAC



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Answer

A:

Hello actorsnightmare1,

Thank you for posting.  What antivirus/internet security program are you using?  Make sure that your software is not trying to control the Favorites.  If your antivirus does not monitor Favorites then it is possible that you have an add-on the is preventing you from accessing your favorites.  If you are running Google Desktop it can interfere with how links are handled in IE8.  Let’s try running IE without add-ons to see if this lets you use your Favorites:

Troubleshooting IE without Add-ons

Click on Start, All Programs, Accessories, System Tools, and click Internet Explorer no Add-ons.  Now, try using a favorite to go to a site.  If it works we will know an add-on is causing the problem and we need to determine the problem add-on.

Locating the Problem Add-On

Restart IE normally, then click “Tools” on the Menu Bar and select Manage Add-ons.  Disable all of your add-ons and then re-enable them 1 at a time until you locate the add-on causing your problem.

Tag Ending

Let us know if this solves your problem.  If not, please include the answers to my questions, any error messages verbatim from the screen, and a detailed description of the failure in your response.

Thanks,

Jack


Jack
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Jack
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us k

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Question Info

Views: 29,925 Last updated: April 22, 2018 Applies to: