favorites disappeared, can't load favorites

My favorites list has disappeared, I can't reload my bookmarks, can't add to favorites

Question Info

Last updated September 25, 2018 Views 27,456 Applies to:

Hello Mersmia,


This can happen when the location that your computer looks for your Favorites has been set to a non-existent location. You can test/fix this by:

·         Click Start

·         Click Computer

·         In the address bar, paste this location: %userprofile%

·         Press Enter on your keyboard

·         Make sure you have a Favorites folder listed in the %userprofile% folder

·         If there isn’t a Favorites folder listed, create a new folder and name it Favorites

·         Right click Favorites

·         Click Properties

·         Click the Location tab

·         Click Restore Default

·         Click OK


If that doesn’t help, you can edit the registry to direct the Shell:Favorites location to the location of your Favorites folder. You can do this by:


Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.


·         Press Windows key + R on your keyboard to open the run dialog

·         In the Open: field, type regedit

·         Click OK

·         Click Yes on the User Account Control (if prompted)

·         Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

·         Right click Favorites

·         Click Modify…

·         In the Value data: field, paste %userprofile%\Favorites

·         Click OK

·         Exit Registry Editor


Hope that helps, look forward to hearing back from you.

Microsoft Answers Support Engineer
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