explore.exe - application error -- "The instruction at '0x5ff3d322' referenced memory at '0x8d3dd7a9'. The memory could not be 'read'. Click on OK to terminate the program"

Why do I receive...

iexplore.exe - application error -- "The instruction at '0x5ff3d322' referenced memory at '0x8d3dd7a9'. The memory could not be 'read'.  Click on OK to terminate the program"

...when I close a window?
 
Question Info

Last updated July 20, 2018 Views 21,029 Applies to:
Answer
Hi WBLartist,

Thank you for using Windows Answers Community forum!
 
If the issue is pertaining to iexplore
 
There could be a memory conflict with a driver, located in an area that IE wants to access. What new device or device driver has been added to the system or Windows update?
 
or
 
There Could be bad memory or not enough memory for the number of programs you're running. Try running only 1 program. Turn off everything in the tray that you don't need at the moment. If that fixes it, you just need more RAM.
 
Follow the steps given and check if this helps since add-ons could also be a reason for the error message.
 
Tools menu -> Manage Add-Ons, and disable addtional unnecessary features.
 
You may want to repair Internet explorer.
 
follow the link to repair Internet Explorer in Windows Vista if the above steps fail : http://support.microsoft.com/Default.aspx?kbid=318378
 
 
You may want to reset Internet Explorer to default settings.
 
Follow the link for complete information :

Follow the link to reset Internet Explorer 7 : http://windows.microsoft.com/en-us/windows-vista/Reset-Internet-Explorer-7-settings
 
Follow the link to reset Internet Explorer 8 : http://windows.microsoft.com/en-us/windows-vista/Reset-Internet-Explorer-8-settings

 
If the issue is pertaining to explore.exe


You may want to perform Clean boot to resolve this issue
 

To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot."

 

Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience the original behavior.

 

To put your computer in clean boot state, follow the below steps:

 

Perform a clean boot

 

Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

 

1.    Log on to the computer by using an account that has administrator rights.

2.    Click Start button, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

3.    On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

4.    On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

 

Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.

 

5.    Click OK, and then click Restart.

 

The above steps put your computer in clean boot state. Refer the below link for more details on clean boot and follow the mentioned steps:

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

 

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.

 

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

 

1.    Click Start button, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

2.    On the General tab, click the Normal Startup option, and then click OK.

3.    When you are prompted to restart the computer, click Restart.

 

You may also want to perform SFC (System File Checker) Scan.

 

To run the System File Checker tool, follow these steps:
 
1) Click Start, and then type cmd in the Start Search box.

2) Right-click cmd in the Programs list, and then click Run as administrator.
 
3) If you are prompted for an administrator password or confirmation, type your password or click Continue

4) At the command prompt, the following line, and then press ENTER:
sfc /scannow


 

Hope this information helped!
 
Thanks and Regards:
Azeez Nadeem - Microsoft Support.
Visit our Microsoft Answers Feedback Forum http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/  and let us know what you think.
 

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