bluescreen of death when using the internet

hello everyone.

From a couple of days my computer, when i get online my down by itself, and is giving me the blue screen. it doesnt matter what browser i use they all do the same thing. sometimes insintaniously and other times after 15 min, but always when i get on the net.
i have to use the safe mode and the computer runs fine, even when im on the net.

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.0.6001.2.1.0.768.3
  Locale ID: 2057

Additional information about the problem:
  BCCode: 51
  BCP1: 00000001
  BCP2: 87023720
  BCP3: 01087000
  BCP4: 00000368
  OS Version: 6_0_6001
  Service Pack: 1_0
  Product: 768_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini032209-05.dmp
  C:\Users\shaun\AppData\Local\Temp\WER-63656-0.sysdata.xml
  C:\Users\shaun\AppData\Local\Temp\WERC4C2.tmp.version.txt


i deleted the programs, put them in the recycle bin, deleted them , and when i restart the computer, they reappear again

Can somebody tell me what is wrong with it?

i've done the scan for antivirus but it told me that everything is fine but its not. if i restart the computer in a normal way, all the problems reappear

thanks in advance for any answer
 

Question Info


Last updated September 13, 2018 Views 12,173 Applies to:
Answer
...when i get online my down by itself, and is giving me the blue screen. it doesnt matter what browser i use they all do the same thing.


Sounds like you've got a hijackware infection on your hands.

NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows.  A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!  You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

Since this isn't an IE-specific issue, please begin a new thread in this forum if you need further assistance: http://social.answers.microsoft.com/Forums/en-US/vistasecurity/threads 


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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