A problem caused this program to stop interacting with Windows.

  Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: iexplore.exe Application Version: 8.0.6001.18828 Application Timestamp: 4a9600c9 Hang Signature: 64b5 Hang Type: 0 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Hang Signature 1: f6dd02b05adff9f6ccf09d28faa4988d Additional Hang Signature 2: a5ad Additional Hang Signature 3: d31871eb6c13f1287ad949087c17d5a3 Additional Hang Signature 4: 64b5 Additional Hang Signature 5: f6dd02b05adff9f6ccf09d28faa4988d Additional Hang Signature 6: a5ad Additional Hang Signature 7: d31871eb6c13f1287ad949087c17d5a3
Answer
Answer

Hello Davossetiadi,

 

Welcome to the Microsoft Answers Community!

 

This can be caused by an add-on that isn’t compatible with Internet Explorer. You can test this with Internet Explorer (No add-ons):

·         Click the Start Orb

·         Click All Programs

·         Click Accessories

·         Click System Tools

·         Click Internet Explorer (No add-ons)

 

Test to see if you get the same crash message in No add-ons mode. If not you just have to identify which add-on was causing the crash.

·         Click Tools

·         Click Manage Add-ons

·         Click Toolbars and Extensions

·         Under Show: click All add-ons

·         Click any add-on

·         Press CTRL + A on your keyboard (this should select all add-ons)

·         Click Disable all

·         Click Close

·         Close Internet Explorer (No add-ons)

·         Open Internet Explorer

 

Now all add-ons are disabled in Internet Explorer, next step is to enable them one by one.

·         Click Tools

·         Click Manage Add-ons

·         Click the first disabled add-on

·         Click Enable

·         Click Close

·         Surf a few pages

·         Close Internet Explorer

·         Open Internet Explorer

 

When Internet Explorer opens again, test to see if you get the same crash message. If not then the add-on you enabled is good to stay. Repeat the Manage Add-ons process for the next disabled add-on and continue until the crash returns. Then the last add-on enabled will need to be disabled/uninstalled/updated to avoid further problems.

 

Hope that helps, look forward to hearing back from you.


Steven
Microsoft Answers Support Engineer
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Last updated September 18, 2020 Views 25,635 Applies to:

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