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Q: Internet Explorer 8 shutdown problem, just shuts down with error message notification apparently randomly This thread is locked from future replies

Hi,

I have a problem with IE 8 shutting down, it does this anytime after you start it, to several hours later, or more, no apparent pattern.

I am running Windows 7 Professional (SP1) 32 bit, all latest updated (4Gb installed) 3.25 Mb available ram, about 35% used generally, I am using McAfee Total Protection (latest updates), and I have installed Malwarebytes, just installed, Java 6 update 30, after removing old version first with Java Ra.

I have been having this problem for 3 - 4 weeks, I followed the instructions from a similar question, "Internet Explorer Keeps Shutting Down Periodically", but this has not solved my problem.

the following is what I have already done to solve my problem with IE 8:

Internet Explorer freezes or crashes   - looked at site
http://support.microsoft.com/gp/ie_freezes_or_crashes

Tips for solving problems with Internet Explorer    - looked at site
http://windows.microsoft.com/en-us/windows7/Tips-for-solving-problems-with-Internet-Explorer

 

More troubleshooting methods :

What antivirus/antispyware/security products do you have on machine? Include any you have  

EVER had on this machine including those you uninstalled (they leave remnants behind which can cause strange issues).                                                                                                          

-  McAfee Total Protection (latest updates), and I have installed  Malwarebytes, no other security software ever used

 except standard Windows security software.

                                   
If no joy something maybe blocking it.
Start - All Programs - Accessories - System Tools - IE with no Addons - does this work better?  

 -  no menu item for this here, or anywhere else, I checked !.

IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK    - have done both of these.

IE - Tools - Internet Options - Security Tab -  click reset all zones to default - Apply / OK

Close and restart IE and/or IE with no addons      - not able to run IE 8 without addons ( no menu item for this ).
any better?
IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java    -  Have done this.
still installs it and it causes issues - you ever update Java go back in and disable it again.) Look for
other possible problems.

How to Change, Add, or Remove Startup Programs in Windows 7  - I use a utility program for this, Ashampoo WinOptimizer 8
http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Also get Malwarebytes - free - use as scanner only.

http://www.malwarebytes.org/products/malwarebytes_free    - scan found no errors/malware.

--------------------------------

Try these to clear corruption and repair/replace damaged/missing system files.   

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup   

 - I use a utility program for this, Ashampoo WinOptimizer 8.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow      - ran this in scan only mode, no errors.

How to Repair Windows 7 System Files with System File Checker  - this site explains scannow commands
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).     - ran this no errors.

I have re-set of IE 8 to default settings ( I have re- enabled some useful addons that the Microsoft Fix It Utility does not claim cause problems ).

I have also run the Microsoft Fix It Utility - for IE 8 problems.

 

So far doing all this has no fixed the problem, upgrading to IE 9 is impossible because I use some family history software that is not compatible with IE 9 at the moment.

Is there a way to uninstall, then re-install IE 8 ?, or is the problem caused by something else ?.

Thank you.

Answer

A:

That seems like a lot of work to fix a single error message that happens just after

shutting down IE8 most of the time.

Hi,

This behavior is almost certainly being caused by a third-party program or browser add-on.

Work through add-ons troubleshooting (this will take some time since the problem is intermittent.) McAfee is not above suspicion.

IEBlog  Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

Don

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Answer

A:

Hi,

It turns out the problem was being caused by the 'My Ashampoo Toolbar' which has some useful features, i may be able to get an update, that does not cause these problems, but I am not certain.

When i stopped the toolbar from showing, the problem happened less often, and after de-activating the toolbar, the problem disappeared completely!. 

I re-activated the McAfee SiteAdvisor Toolbar, Script Proxy ( also McAfee ), and  McAfee SiteAdvisor BHO, the problem did not return, so now i also know the McAfee toolbar components were not the cause.

I will have to remember this, before installing other toolbars !.

Thank you all, for all your help !,

Best wishes, David Gomm.                  

Best wishes, dhgomm.

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Views: 3,586 Last updated: February 6, 2018 Applies to: