Cannot play media. You do not have the correct version of the flash player. Download the correct version

Original title: Windows 7, Internet Explorer and Adobe Flash Player

 

Does Internet Explorer serve the Interest of Adode Flash Player by allowing Adobe to interfere with our seamless Use of Internet Explorer? I now receive Messages such as "Cannot play media. You do not have the correct version of the flash player. Download the correct version"; "! You Need Adobe Flash Player to watch this Video. Down Load it from Adobe"; "This Video is currently not available"; etc depending on what Website you Visit. If my Windows 7 is bundled with a Flash Player without my Consent, then Windows 7 should manage its Interactions with Adobe without causing me Pains if need be.

 
Question Info

Last updated May 15, 2018 Views 2,023 Applies to:
Answer

Hi,


1. Is this issue happening with any particular website?
2. Are you able to browse all other websites?
3. Find out which version of Internet Explorer are you using?

 

If it is 64-bit, you may try to use 32-bit Internet Explorer and check what happens.  If you have a 64-bit operating system then by default there will be a folder for 32-bit internet explorer. If you want 32 bit internet explorer then you can copy a shortcut of the icon from the folder” C:\Program Files (x86)\Internet Explorer\iexplore.exe” and paste it on the desktop.   Check the locations mentioned below. Folder for 32 bit internet explorer. C:\Program Files (x86)\Internet Explorer\iexplore.exe Folder for 64 bit internet explorer. C:\Program Files\Internet Explorer\iexplore.exe   

 

In addition, websites that were designed for earlier versions of Internet Explorer might not display correctly in the current version. However, you can often improve how a website will look in Internet Explorer by using a new feature called Compatibility View.

 

Try the following methods and check the status of the issue.

 

 

Method 1: Troubleshoot video problems using Internet Explorer

http://support.microsoft.com/kb/2532294

 

 

 Method 2: Update Adobe Flash Player

Check if you have adobe flash installed on the computer. If it is not installed then download it from the below links.

a.    First, use this utility to uninstall your existing flash player http://kb2.adobe.com/cps/141/tn_14157.html

b.    Once you have uninstalled it properly then try to install it using the instructions mentioned in the link: http://kb2.adobe.com/cps/000/6b3af6c9.html

 

Reference:-


http://kb2.adobe.com/cps/837/cpsid_83715.html

http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

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