Internet Explorer error :"Cannot find file:///C:Program%20Files/AOL%20Toolbar/welcome.html"

Original Title: I cannot get into Internet Explorer using Icon. I am using Windows XP and Internet Explorer 7

Message appears twice "Cannot find file:///C:Program%20Files/AOL%20Toolbar/welcome.html'Make sure path or Internet Address is correct

Have tried reinstalling Internet Explorer 7 but the same thing happens.

 
Question Info

Last updated May 16, 2018 Views 4,857 Applies to:
Answer

Hi Texas,

 

Did you have AOL toolbar installed or is it still installed?

 

Seems like the problem is related to AOL uninstall which doesn’t remove all its keys completely. Here are few things you can try.

                                        

Method 1: Change Internet Explorer homepage

 

Though not likely that this will work, you can give it a shot. Set the IE homepage to blank or something else.

 

Change your Internet Explorer home page
http://windows.microsoft.com/en-us/windows-vista/Change-your-Internet-Explorer-home-page

 

Steps hold equally good for XP computer.

 

Method 2:

 

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the windows help article below.

 

How to back up and restore the registry in Windows XP
http://support.microsoft.com/kb/322756

 

Steps to follow:

 

a.    Go to start and type regedit.exe.

b.    Navigate to the following registry key: [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

c.    Look for a key “First Home Page”. The value would look something like : C:Program%20Files/AOL%20Toolbar/welcome.html

d.    Delete the key.

e.    Similarly look for the key here: [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]

f.     If the key “First Home Page” exists in this location, delete it too.

g.    Close the registry editor.

 

Restart Internet Explorer and see if there’s any go. Change the homepage if desired.


Regards,

Shinmila H - Microsoft Support

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