Remove Button is Disabled in Other People Certificate Store

I imported a certificate into IE 11.  On import, I selected to place it in the Personal Store.   Import said completed, but did not see it.  Reimported certificate and selected option for the system to choose the store to go in.  It placed it in Other People.  Now, I want to delete the certificate, but the remove button is disabled so I cannot remove it.   This is a personal machine, so I would have all admin rights.  I tried to do Run as Administrator before opening IE and the remove button still will not enabled.

Anyone else running into similar issues?


Hello Dave,


Welcome to Microsoft Community Forum.


I understand how frustrating it could be when things do not work as expected. Please do not worry I will try my best to resolve it.


Before we proceed I would require some more information to assist you better.


1. What type certificate have you imported?


I would suggest you to try the following methods:


Method 1:


Boot the computer in Safe mode with networking and try to remove the certificate.


Refer to the link below on instructions to get In Safe Mode.


Remove certificate from Internet Explorer. Follow the steps mentioned below:


1. Open Internet Explorer and click on Tools.

2. Click on Internet Options and click on content.

3. Click on the certificate button that is present.

4. Delete the certificates that are present in the ‘other people’ by clicking the certificate and then clicking the remove button.


Method 2:


Follow the steps mentioned below to remove the certificates from the Consol.


1. Click on Start.

2. Type CERTMGR.MSC in start search box and press Enter.


This will open the Certificate Manager and from there you can delete any certificate you need to.


For further reference check the articles mentioned below.


Delete a Certificate


Certificates: frequently asked questions


Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.


Thank you 

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Last updated November 19, 2020 Views 66,775 Applies to:

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