Internet Explorer stopped working

My IE 11 stops working and you have to restart your browser session.  Here is the error I keep getting:

Problem Event Name:  BEX64

Application Name:  iexplore.exe

Application Version:  11.0.9600.17239

Application Timestamp:  53d22ad

Fault Module Name: nsib.dll

Fault Module Version:  5.1.2.3

Fault Module Timestamp: 53d0b194

Exception Offset:  0000000000029b48

Exception Code: c0000409

Exception Data: 0000000000000000

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 1e38

Additional Information 2: 1e38670ec87e990187c566fa77ffb193

Additional Information 3: 1873

Additional Information 4: 1873fe64a731696ff32e7e9bc6130c7f

I have tried resetting, uninstalling, reinstalling and can not find anything to work.  I contacted Microsoft but of course they want money to fix it.

Please let me know if anyone can help.

Thanks.

Original title : IE 11 STOPS WORKING

Answer
Answer

Hi,

Did you make any changes on the computer prior to this issue?

I can understand the frustration when things don't work as expected.

If you notice that your Internet Explorer stops working, sometimes an add-on may be to blame. Other reasons for an Internet Explorer failure include incompatible settings.

I suggest you to follow the below given methods provided and check if it helps in resolving the issue.

Method 1:

Fix Internet Explorer issues to make IE fast, safe and stable

http://support.microsoft.com/mats/ie_performance_and_safety/

Method 2:

What to do when Internet Explorer isn't working

http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11-win-7

Reset Internet Explorer disclaimer: Please note that running Reset Internet Explorer Settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to Internet Explorer defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.

Hope this resolves the issue. If issue persists, you can write to us and we will be glad to assist you further.

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Last updated March 4, 2019 Views 1,790 Applies to:

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