can't stop IE11 pop-up as it doesn't respond

Hi, I wonder if anyone can help with an annoying little problem, to get rid of a repeating Microsoft pop-up which doesn't respond when I click on it.

About a week ago, when I opened Internet Explorer there was a pop-up window entitled 'Internet Explorer 11 - Choose your home page and search settings'.

I duly chose to keep my current settings, and clicked 'Done'. But nothing happened. The window did not respond to my clicking so I had to close it. The pop-up window now reappears every time I open Internet Explorer, but it still never responds when I click 'Done'.

I can change the selection between 'Microsoft settings' and 'Your current settings' but clicking 'Done' achieves nothing. It also doesn't respond if I click the 'Click here to learn more' link.

The only way I can close the window is to click the red X close button in the top-right corner. However, this presumably doesn't save my (unchanged) settings in the way that Microsoft want, so the pop-up just reappears every time I open IE.

The window appears to be a genuine Microsoft window from when IE11 launched. From my research, it seems it may be a recent update KB3148198 which has made the pop-up reappear for a number of people. So, I don't think it's a virus or malware, but I can find no record of anyone having the same problem I've got.

So, does anyone know how I can get the 'Done' button to work? I suspect that if I can just click 'Done' and have it recognised, Microsoft will be satisfied and stop displaying the annoying pop-up window.

I have a Dell XPS with Windows 7 Home Premium 2009 - V6.1 (Build 3601; Service Pack 1).

- Internet Explorer 11, Version: 11.0.9600.18282, Update Versions: 11.0.30 (KB3148198)

Many thanks,

Bewley

 

Question Info


Last updated June 17, 2019 Views 4,989 Applies to:
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Answer

Hi,

Has the computer been restarted since the message appeared?

Open IE in no add-ons mode. If the message appears, see if you can get "Done" to work.

Open Run from [Windows logo key + r] Type in iexplore.exe -extoff (iexplore.exe<space>-extoff) then hit Enter. This will open Internet Explorer in no add-ons mode.

Don

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