alden2662

Explorer 11 redirecting to unwanted ad sites

I recently experience problems with my Explorer 11 frequently opens up pop-up windows with advertisement asking me to download updates or some software.

My pop-up blocker set to highest level and yet pop-up windows constantly are opening up. Some examples of the ad sites popping up:

http://system.updatergo.com/?source=internalp#;

http://my.fitnessmagazine.com/fitness/xfile.jsp?item=/contests/FIT_25kCelebrate/fit_25kcelebrate_splash_paid&temp=yes&brandsource=fitness&ordersrc=67647;

http://upgrade-needed.com/?dist_id=290&channel=affl290&v=ico&c=cbf6940d09f641495be8c521059d99d7&subid=102654_f5ebc9d25bd2f25ecfee516867030f29&v_id=3c154190ab494c3a184b7407cdb029ac;

It's worth to mention that pop-up windows related to the websites are blocking and I am getting message - "do I want to allow this pop-up to open up". But ad pop-ups open up without any problem. I understand that this is malicious adware that infected my Internet Explorer. It's worth to mention that I have Kaspersky antivirus software installed -yet I have this problem. When I try to close this pop-up ad sites it ask me "Do I want leave this website?" I ran Kaspersky antivirus scan - did not help.

Also, at the same time, I noticed that some foreign language websites, like Russian website "gazeta.ru" instead of showing normal Cyrillic text in Russian showing some kind of strange unreadable font that I cannot change when I go to "view - encoding" menu.

If I switch encoding manually to "Unicode UTF-8" on this site the font again convert to unreadable format. Other Russian language websites I can see in usual way.

Need help to fix these problems as these ad sites are very annoying.

Thanks

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Question Info

Last updated September 15, 2018 Views 2,140 Applies to:

Answer

Bruce Henschel

I had a similar problem. In my case, it became clear that Amazon adware, cloudfront.net, was causing the re-direction to updatergo.com and many other sites. I have Norton Internet Security, and it turned out that Norton Power Eraser resolved the problem by deleting a file named "service.exe" and 'repairing' two entries in my Registry. (A regular scan with Norton suggested no problems, but the Power Eraser did find the problems.) I don't know if Kaspersky has a similar tool.

I had no luck with the Microsoft Safety Scanner or with resetting IE, either. I hesitated to download any of those anti-adware programs off the web because I feared that I might have 'caught' the cloudfront.net virus in downloading some previous program.

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Answer

Don Varnau

Volunteer Moderator

I have also external drive backup system that last time backed my system before virus set in, so if I restore my system from external backup harddrive will it help?

Yes, restoring to pre-infection state should eliminate the problems.

You could also download and run these 2 programs:

Download and run the free version of Anti-Malware from https://www.malwarebytes.org/

and

AdwCleaner from http://www.bleepingcomputer.com/download/adwcleaner/

On that page use the button marked "Download now @BleepingComputer" Watch for other download buttons for other "sponsored" programs that you don't need.

On the next page, if the download doesn't start automatically, use this download link

If the download process does not begin automatically, please click here.

Not any other download buttons or links.

Don