IE10 crash and reload TAB cause by oleaut32.dll

Whenever I connect to my SharePoint site that uses Claim based authentication, IE10 stop working. When closing the dialog box, the tab reloads.

Event viewer gives me this :
Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16537, time stamp: 0x512347f7
Faulting module name: OLEAUT32.dll, version: 6.2.9200.16384, time stamp: 0x50108a69
Exception code: 0xc0000005
Fault offset: 0x00005ec2
Faulting process id: 0x1084
Faulting application start time: 0x01ce94dfb39d1dec
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\SYSTEM32\OLEAUT32.dll
Report Id: f3613fad-00d2-11e3-bea4-c30292f07f16
Faulting package full name:
Faulting package-relative application ID:

and when I go debug, i have this in Visual Studio

Unhandled exception at 0x75135EC2 (oleaut32.dll) in iexplore.exe: 0xC0000005: Access violation reading location 0x00000001


It was working before, i just tried with metro version of IE and no problem so far.

Thank for any suggestion.
Jean Marie

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(1)Try to re-register the module .. open a command prommpt run as administrator and type this 

regsvr32 oleaut32.dll

hit enter..

(2)you may reset your browser settings to defaults
Press windows key and R key together and type Inetcpl.cpl and click ok
U will loose your favorites/bookmarks and thirdparty plugins by reverting default settings ... if you need you can backup.. interent options ---tools----reset
for more information regarding resetting ie click here
H.A.V. Aravinda

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Also, try the following and see if it helps with the error:

 

IE > Tools > Internet Options > Advanced > remove the checkmark in front of "Enable third party browser extensions" > OK then restart IE.

 

If that does not help you can re-enable third party browser extensions.

 

If it does help, you would have to track down the third party browser extension causing the problem.

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too bad, the crash is back

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Hi Jean,

 

Thank you for the update.

 

I would suggest you to run Internet Explorer as an administrator and check for the issue.

 

Follow these steps to do so.

a.      Press Windows key + E to open Windows explorer.

b.      Double click on C drive and then Click on Program Files.

c.       Double click on Internet Explorer.

d.      Right click on iexplorer.exe and select Run as administrator.

 

Let us know about eth results.

Regards,
Tadasha Mishra

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and when I go debug, i have this in Visual Studio

Unhandled exception at 0x75135EC2 (oleaut32.dll) in iexplore.exe: 0xC0000005: Access violation reading location 0x00000001

Most likely it is a problem with a caller.  So use your debugger to get the Stack Back Trace for the crashing thread.   E.g. perhaps that way you will see who is passing that  "location 1"?   <eg>

 
Good luck
Robert Aldwinckle
---


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Are you able to share the dump file(s) from the crash via Windows Live SkyDrive or similar file hosting site?

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this did not help !

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Still in error !

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This time, location changes :

Unhandled exception at 0x76BB5EC2 (oleaut32.dll) in iexplore.exe: 0xC0000005: Access violation reading location 0x00000000.

 

and the call stack in VS give me :

 oleaut32.dll!76bb5ec2() Unknown
  [Frames below may be incorrect and/or missing, no symbols loaded for oleaut32.dll] 
  rpcrt4.dll!76f54cf4() Unknown
  rpcrt4.dll!76f54c95() Unknown
  rpcrt4.dll!76f60d5e() Unknown
  rpcrt4.dll!76fdb2b8() Unknown
  combase.dll!7784e35f() Unknown
  combase.dll!7784ea12() Unknown
  combase.dll!7784ea28() Unknown
  ntdll.dll!77c61ccc() Unknown
  ntdll.dll!77c61c77() Unknown
  ntdll.dll!77c3e1a4() Unknown
  KernelBase.dll!76afc752() Unknown
  KernelBase.dll!76afc780() Unknown
  ntdll.dll!77c61ccc() Unknown
  ntdll.dll!77c61c77() Unknown
  combase.dll!7784c779() Unknown
  combase.dll!77760d77() Unknown
  NAME.DLL!6df0b393() Unknown
  NAME.DLL!6df0c1d5() Unknown
  NAME.DLL!6df0bf49() Unknown
  iertutil.dll!767558d1() Unknown
  iertutil.dll!767558e0() Unknown
  NAME.DLL!6df0b97e() Unknown
  IEShims.dll!6e9f31a2() Unknown
  kernel32.dll!7734850d() Unknown
  ntdll.dll!77c6bf39() Unknown
  ntdll.dll!77c6bf0c() Unknown

 

this only happens when I browse our SharePoint sites which are based on claims identity.

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NAME.DLL!6df0b393() Unknown

Is there really a .dll called that?  Where does it come from?  What version is it?  Who supports it?


Oh.  Office 32-bit only?   It's registerable.


BTW  rpcrt4.dll   is registerable too.



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Last updated April 3, 2020 Views 18,970 Applies to:

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