1. Did you make any hardware/software changes to the computer prior to the issue?
2. Is the computer connected to a domain?
A socket error 10013 can be caused by the antivirus or firewall software. Basically, a needed socket connection is being denied. Socket error 10013 is a message which implies that a port is blocked and/or unreachable.
I would suggest you to disable antivirus software and Firewall together (as a test) on the computer temporarily and try connecting and check if it works.
Note:If you're connected to the Internet or a network while your antivirus software or Firewall is disabled, your computer is vulnerable to attacks.
Make sure you turn-on the antivirus software and the Firewall after troubleshooting.
Hope this helps. If you have any further queries/issues related to Windows, write to us and we will be glad to assist
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