IE 10 will not start

A few days ago IE 10 just stopped working. Clicking on the icon causes the white startup screen to appear for a fraction of a second, then it disappears.
Restoring to a previous version does not work.
I cannot do a full system restore - an error message states that one or more programs will not shut down properly.
My malware software cannot find any problems.
Google Chrome still works ok.

Any ideas?

Hi James,

·         Did you make any changes to the computer prior to this issue?

 

This issue might occur if the system files associated with Internet Explorer files are either corrupt or missing.

 

Let us try these methods.

 

Method 1.

You may run this fix it and check if this helps.

Fix Internet Explorer issues to make IE fast, safe and stable: http://support.microsoft.com/mats/ie_performance_and_safety/

 

By default, Windows 7 has the following two Internet Explorer troubleshooters: 1.Internet Explorer Performance.

2. Internet Explorer Safety.

Run Internet Explorer troubleshooters:

1. Close all programs.

2. Click Start, and then click Control Panel.

3. Click Find and Fix Problems under System and Security.

4. Click View All on the task pane on the left.

5. Click Internet Explorer Performance.

6. Click Next in the dialogue box.

7. The troubleshooter will run and fix all identified issues automatically. Click Close.

 After you run the "Internet Explorer Performance" troubleshooter, start Internet Explorer to see whether the issue is fixed. If the issue still occurs, run the ‘Internet Explorer Safety’ troubleshooter by using the same steps as mentioned earlier.

 

Method 2.

I would suggest you to reset Internet Explorer settings to default and check the status.

How to reset Internet Explorer settings: http://support.microsoft.com/kb/923737?wa=wsignin1.0

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

 

Method 3.

Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.

Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate virus if any.

 

Let us know if you need further help with any Windows issue. We will be glad to help.

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First, thank you for the advice.
Second, my wife was using the computer at the time, and doesn't know what she might or might not have done.

Third, none of the ideas presented worked. All the troubleshooters and scanners state they finished successfully, but IE still doesn't come up.

Two additional bits of information.
1) Checking Event Viewer, there were no errors recorded. However, there was an entry under Information - a Service Control Manager Event 7036.
2) When shutting Windows down, instead of shutting down immediately, it indicates that it is waiting for programs to close - in this case, a Task Host Window. The message flickers by so fast I can't read more than that.

I hope this will help somebody figure out what is going wrong.

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Open Task Manager and, under "Processes " tab, see which programs are running.  Right-click the unwanted program and select "End Task"

 

NOTE: Look for suspicious programs running in the background.  If you see one, look it up on internet search to identify it.  If its something that shouldn't be there, go to the Control Panel Programs list and uninstall it.

 

Another thing....... many people do not shut down Windows 8 properly. 

Simply turning off the power switch will cause a myriad of start-up problems.  Windows 8 is loaded with Apps, all running at the same time.  Even the Desktop is considered an app.  The system is running a "session" which must be completed before turning off the power.  If it is not, when you turn the power back on, it first attempts to complete that "session", but cannot do so because many of the variables, such as date, time, etc, have changed.  At the same time it is launching the Start-up programs, and ................overload/crash.

 

Not saying this is the cause of your particular problem, but certainly would exacerbate it.  When shutting down Windows8, first close ALL apps.  If you point your mouse into the top left corner, 9 times out of 10, the Desktop app is still open.  (Right-click to close).

 

Then point your mouse into the lower right corner, drag up and select "Settings", then "Power", then "Shut Down"

 

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Thank you very much for the reply.

1) I am running Windows 7 Home Premium, not Windows 8.
2) I usually shut down properly, but there were a few power outages caused by bad weather.
3) I am currently running 76 processes, 8 of which are marked Google Chrome. I really don't know what to look up first.

If anyone can help more, please feel free to comment.

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Run sfc/scannow,

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S

http://support.microsoft.com/kb/929833?wa=wsignin1.0#method1

 

Clean boot,

http://support.microsoft.com/kb/929135

Use Safe mode with networking to run your scanner and sfc scannow,

 

Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)

Power up and Tap the F8 key continuously until you see a black page with white text,

Use the down arrow key to toggle to safe mode with networking/ hit the enter key.

Login as usual

 

You can use these free tools to see if they find anything,

Manually Update them before running full scans,

Try not to use your computer while the scans are running, (one at a time of course).

http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE

This one is the longest up to 4 hours, the others are only about 45 minutes,

http://www.microsoft.com/security/scanner/en-us/default.aspx

Mcafee/Norton/IOBit security should not be Installed on a functioning computer=FreeAdvice

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Last updated May 1, 2018 Views 256 Applies to:

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