Error code 9c57 while trying to update Explorer 10 in win 7 (64-bit) ultimate

Original title: error 9c57

While trying to update Explorer 10 in win 7 (64-bit) ultimate te download returned error 9c57?

 

Question Info


Last updated March 23, 2019 Views 67,928 Applies to:
Answer

Hi Smitty,

 

Thank you for posting your question in the Microsoft Community Forum.

 

Based on the information, you are receiving the error code when updating Internet Explorer (IE) 10.

It would be helpful if you could reply to these questions to assist you better.

1. What is the complete error message you are getting?

2. Are you trying to install the standalone package of IE 10 from Microsoft Downloads?

 

You may refer to the article and check for the Windows 7 System requirement to download IE 10.

Internet Explorer system requirements

Method 1:

Let’s try downloading the standalone package of IE 10 for Windows 7 64bit from Microsoft Downloads and check if it helps.

Download Internet Explorer 10

 

Method 2:

If the issue persists, let’s refer to the article to perform a clean boot and check if you can install the standalone package of IE 10.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

Note: After you have finished the troubleshooting, try the “Steps to configure Windows to use a Normal startup state” as provided in the section “How to reset the computer to start as usual after troubleshooting with clean boot”.

 

Hope the information helps.

 

Post back with the results of the troubleshooting steps provided. If you need any assistance regarding Windows let us know and we will be happy to help.


I have done all you suggested, still getting error:
"WindowsUpdate_00009C57" "WindowsUpdate_dt000"

Also, update will not let me uninstall IE10 Prerelease.

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