Error Code: 9c48 When Updating To IE10 on Windows 7 64-bit

Hello. 
Im having trouble in updating internet explorer to IE10. After the update is downloaded almost imeadiatly the update fails with error 9c48. I have tried two troubleshooters on this site which both said windows update components needed to be fixed and they were apparently. While the troubleshooting process is working the Microsoft Register Server stops working and has to be closed but the troubleshooter says it was fixed anyway.

Any help? :)
 

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Last updated April 16, 2019 Views 26,767 Applies to:

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Hi Sammybear,

 

Thank you for posting your query in Microsoft Community Forums.

 

From the issue description, I understand that you have issues with updating Internet Explorer 10 on the Windows 7 computer. I will certainly help you on this issue.

 

I appreciate if you could help me with more information.

 

1. Are you able to install other updates successfully?

2. Which troubleshooters did you run?

 

I will help you with this issue. I would suggest you to follow these methods.

 

Method 1: Run the Windows update troubleshooter.

 

Method 2: Follow the steps from the article.

How do I reset Windows Update components?

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows 7

http://Windows.microsoft.com/en-US/Windows7/Back-up-the-registry

 

Method 3: Try installing Internet Explorer 10 manually.

Download Internet Explorer 10

 

Get back to us for any issues related to Windows Operating System. We will be happy to help you. We, at Microsoft try to provide our customers with the best experience.

Regards,
Anil

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Hey thanks for your reply, 

I am able to install other updates it just this one that fails.
I ran the one you are linking to now and also the downloading one from the Microsoft site as well that detects problems with update components.

While running the fix-it troubleshooter in method 2, Microsoft Register Server stops working however the problems are fixed according to the program. I tried to install the update again but it fails again with error 9C48.

While waiting for the IE10 file to manually download, I checked my current version of IE and its showing as IE10 Ver. 10.0.9200.165.21 however when i try and load a webpage it freezes and crashes the current tab saying it was unable to return me to the webpage even though i never have used IE before. I've also tried to reset the settings under the advanced menu.

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I tried to install the update again but it fails again with error 9C48.


Why are you trying to do this?   The code is telling you it is unnecessary.   E.g. converting what you have to decimal and then searching on the result...

 

http://technet.microsoft.com/en-us/library/jj822323.aspx

<quote>

40008

USER_ERROR_IE_GREATERVERSION_INSTALLED

</quote>

 

 

 FYI

 
Robert Aldwinckle
---

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Reply In reply to deleted message

Hi Ryan,

 

I appreciate the efforts which you have put to resolve the issue. I would suggest you to download  Internet Explorer and install in Clean Boot manually.

 

You can downalod the Internet Explorer 10 from the link given below.

 

Download Internet Explorer 10

 

http://windows.microsoft.com/en-us/internet-explorer/ie-10-worldwide-languages

 

Follow the steps given below to clean boot your computer.

 

Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps given in the link below to start the computer in clean boot.

 

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

 

http://support.microsoft.com/kb/929135

 

Disclaimer:  Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

 

Write to us with the status of the issue. We will assist you ahead.

 

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I'm chasing down this issue as well on Windows 7 64bit update to IE10. Troubleshooter runs and makes changes but nothing improves. Cannot install IE10 from the download as I have a newer version, apparently. Thoughts?

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Hi Sammy,

 

I've had the same for weeks.  Tried everything.  Then realised even though I thought my Windows 7 logon was an admin (and was showing it as such and I'd been using it successfully for updates for ages), it wasn't.  If you haven't done so already, try logging in as the real Administrator (which is usually hidden).

 

Take a look at this link on how to enable the Built-In Windows 7 Administrator Account.  Option 2 worked for me.  I then ran the windows update again (making sure nothing else was logged in other than the Administrator) - and success.

 

http://www.petri.co.il/enable-the-windows-7-administrator-account.htm

 

Good luck. 

 

Nick.

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I'm having identical problem.  None of the above worked for me.

 

I'm just going to hide the update cuz guess what? IE10 is already installed.  So, I think this is just Win Update getting confused.

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JohnVFla,

 

If Internet Explorer is already installed you can the update. If the issue persist in future, you can try running virus scan using Microsoft Safety Scanner.

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

 

Regards,
Anil

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The only way that I found to resolve this erros was uninstall IE10 through the following command with administrator rights

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"


When finished, restart the computer, than download and install IE10 last version from microsoft site
Sérgio Carvalho

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Sérgio Carvalho,

 

Thank you for sharing the information. Get back to us for any issues related to Windows. We will be happy to help you.

 

Regards,
Anil

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