Why is my brother wireless printer "offline" with internet explorer 9 upgrade

Ever since my internet explorer upgraded to version 9, my brother wireless printer is offline on my netbook and laptop.  I can't get it to print or go back online.  Using Windows 7 and it worked fine with internet explorer version 8.

Question Info

Last updated March 30, 2020 Views 134,713 Applies to:

Related Forums




  • Are you facing this issue only while printing from Internet Explorer or while printing from all applications?



Try the steps mentioned below and check if it works:

Method 1:

a)      Click on Start -> Programs -> Devices and Printers .

b)      Right click the printer icon -> click see what’s printing.

c)      Click the word printer.

d)      Remove check from Use printer offline.

e)      Make sure it is your default printer and restart your computer, and then check.


Method 2:

Step 1: Run the Microsoft Fixit and check: If the issue occurs while printing documents as well, then download and run the diagnostic tool from the link mentioned below: 

Printing problems and printing errors: http://support.microsoft.com/mats/printing_problems/


Step 2: Perform the ‘Printer Troubleshooting’ steps and check: http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows


Method 3: “Uninstall and reinstall the Printer driver” and check:



Hope it works.

70 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.