Trying to connect to a game in Roblox error cannot connect to their server - ID 17

Original title:roblox
When trying to connect to a game in Roblox, I always get that I cannot connect to their server - ID 17.  Does anyone know why?  Roblox emailed that I have to allow them in but how do I do that? 

​Hi,

Thank you for posting the query in Microsoft community!
We are here to help fix the issue and guide you in the right direction.

1. Did you make any changes on the computer prior to the issue?
2. Are you trying to play the game online?
3. Which web browser are you using?
4. Is the issue confined to Roblox?
5. What is the exact error message?
6. Are you using desktop or modern UI Internet explorer

If you are trying to play the game online in Internet Explorer then you may try these suggestions and check.

Method 1:
You may set all web sites pages to display in Internet explorer 10 compatibility view

I would suggest you to click on Internet explorer in the desktop, and
a) Click ALT key and click on tools,
b) Click on compatibility view setting.
c) And clicks check the box; display all the websites in compatibility view

Method 2:
If issue persists try resetting Internet Explorer's settings and check.

Reset Internet Explorer settings
Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.


If the issue is confined with the game then, you may contact Roblox support.
www.roblox.com/Forum/ShowPost.aspx?PostID=75807614

Hope this helps and do let us know if you need further assistance. We will be glad to help.

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Last updated March 15, 2021 Views 16,746 Applies to:

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