Login for online accounts in internet explorer 11 on windows 10

When using IE11 on windows 10 to access my online banking account the login page does not open after clicking the login button. Using the new edge browser the system works fine. Previously worked fine with IE11 on windows 8.1.

Reason for wanting to use IE11 for this is many banks use "Rapport" software as extra security but currently this does not work with Microsoft edge browser.


Hi Graham,


Welcome to Microsoft Community.

I can imagine the inconvenience you have experienced. I will definitely help you with this.


We suggest you to follow the below steps and check:

Step 1: Run the IE using InPrivate browser option and check the issue status.  

Open the IE and press Shift + Ctrl + P 


Step 2: Try to open the website in compatibility view mode.

  1. Open the website and click on Tools (top right corner).

  2. Select Compatibility view settings from the list.

  3. Click on Add to add the website to compatibility mode.


Keep us posted if you face any issues on windows in future. We will be glad to help you. 

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Last updated July 18, 2021 Views 10,874 Applies to:

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