Hi Jack,
Thank you for keeping us updated on this query. We apologize for the delay in response.
We will assist you in resolving your issue.
Before assisting further, I would like to ask you few questions related to the query:
- Did you select Safe Mode with Networking option when entering Safe Mode?
- Have you enabled Built-in administrator user account?
Method 1: Disable built-in administrator account by following the steps below and check if the issue is resolved.
- Open a CMD window by right clicking on the Start icon, and selecting
Command prompt (Admin).
- Type the following command: net user administrator /active:no
- Lock the screen by pressing Windows logo key + L on the keyboard and check if the Built-in Administrator is disabled.
Method 2: If the issue persist, enable
Safe mode with Networking option by following the steps from the link below and check if the issue is resolved.
Safe mode is a diagnostic mode that starts your computer with limited drivers necessary to run Windows. The words
Safe Mode appear at the corners of your monitor to identify which Windows mode you are using.
Expand the options to boot into Safe Mode:
http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems
To exit from Safe mode follow the steps below:
- Open Run command by pressing Windows key + R
on the keyboard and type msconfig in the command box.
- Under Boot tab uncheck the Safe boot
option.
- Reboot the system and check if the changes are effective.
To know more about Safe mode, following is an article on
Windows Startup Settings (including safe mode) (Applies to Windows 10 also):
http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode
Hope this helps!
We are happy to assist you with any issues pertaining to Windows.
Thank you.