Microsoft Edge not showing all pictures

Microsoft Edge shows some Pictures of a Website as gray fields.

E.g. http://www.msn.com/en-us shows the first 3 pictures, the rest of the pictures are just gray fields. This started some month ago after an update. Since then a couple of updates were installed, but the problem persists (I'm using IE as a workaround).

Same problem shows on 2 of my 3 Windows 10 systems. Is there any FixIt utility? Should I import any registry entries from one system to the others? If yes, how do I prevent the respective registry entries to be replaced of being locked (even right away after a restart)?

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Hi Walter,

In regards with your query, kindly clear the Microsoft Edge history by following the steps below:

  1. On the top right part of the screen, click the three dots.
  2. Select Settings and click Choose what to clear.
  3. Choose the types of data or files you want to remove from your PC, then select Clear.

For the detailed information, please refer to this article:

View and delete browser history in Microsoft Edge

https://support.microsoft.com/en-in/help/10607/windows-10-view-delete-browser-history-microsoft-edge

Let us know how it goes.

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Hi Andree

Thanks for your help.

I selected all boxes to clear. Unfortunally it didn't help any. It says: "Some data couldn't be cleared. Please try again".

I removed the specific start page in Settings, rebooted the system and tried again. It said again "Some data ..." and the MSN page still shows the first 3 pictures (or less) only. Same effect on other MSN-country selections (e.g. /fr-fr/, /de-ch/, etc.). There are other web-pages showing plenty of pictures without problems, e.g. microsoft.com.

Any additional hints?

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You can try to do a reset on your Microsoft Edge. As shown on the picture below:

Keep us updated.

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That's what I did as described above. Didn't help any and said:

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Kindly run the Windows App troubleshooter on your computer. Click this link to get started.

Update us to further assist you.

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Troubleshooter did not help any. It said:

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Hi Walter,

Thank you for posting back the status of your concern. If App troubleshooter reports unresolved "Windows Store cache may be damaged" message, please follow the steps below:

  1. Press Windows key+ R key and type C:\Windows\System32, hit Enter key. Make sure to replace C: with your system root drive, in case if Windows is installed on some other drive.
  2. In System32 folder, scroll down and find WSReset.exe application. Right click on it and select Run as administrator.
  3. Then hit Yes button in UAC prompt and the application will reset Windows Store without affecting your settings and installed apps, as cleared from below image.

Once reset operation completes, please check Microsoft Edge if the issue persist.

Please post back with the status of the issue. We will be glad to assist you further.

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WSReset did work for a while in administrator mode and started Store at the end without further messages. Edge still does not show all pictures - and troubleshooter still reports "Windows Store cache may be damaged.

Edge screen shot:

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Thank you for posting back the status of your concern. If the troubleshooter still reports the error, please follow the other steps below:

Altering Cache Folder In App Directory.

  1. Press Windows key + R key and type below mentioned location in the Run and click OK.

C:\Users\<USERNAME>\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalState

Note: Substitute C: with system root drive and <USERNAME> with your user account name. AppData folder is hidden by default.
    

      2. In LocalState folder, if you find Cache folder, rename it Cache.old. Now create new folder and name it Cache. If Cache folder doesn’t exists by default, simply create the empty new folder and name it Cache.

      3. You can now close File Explorer and reboot. After reboot, re-try to run Windows Store Apps troubleshooter, it will detect the issue again but this time it will fix it as well.

 Feel free to post back should you have further concerns.

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Sorry for the delay, I was out of office.

Cache folder did not exist, created it and did run troubleshooter after reboot. Same result:

Edge still does not show all pictures and the created Cache folder is empty.

Just to make clear: To me my problem is on the Edge browser, not in the Windows Store Apps.

By the way, Microsoft Edge runs like a charm on our Windows insider preview system but shows the same problem on our 3 other W10 systems. So we're still using IE on them as default. That's ok for us, but I hate to tell our customers to avoid using Edge.

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Last updated November 28, 2020 Views 11,463 Applies to:

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