I recently signed up to Bing Ads after seeing a coupon offer advertised for Australian and New Zealand residents. I checked with Bing Ads via live chat to confirm that the offer was valid. I then deposited the initial $25 AUD required. The coupon was supposed to be emailed once the $25 balance was used. My Bing Ads account stopped operating when the balance was close to $0. I did not receive an email with the coupon code from Bing Ads. I searched 'Help' for coupons and noticed comments from other customers who had also not received their coupons. I opened a support ticket and was asked to provide evidence of the original offer. I referred the Bing Ads representative to the transcript of the live chat and attached an email from Bing as further evidence. A Bing representative phoned me today to 'verify' who I am and then sorted out the problem. The coupon has now been applied to my account.
This has taken up my time and the time of the Bing Ads support team. My ads have also not been running for two days as a result. It has caused me some concern and frustration as I was starting to worry that it was not a genuine offer. If other people have similar experiences, this has the potential to affect the Bing brand.
Can Bing consider automating the process of emailing coupon codes to Bing Ads customers? Once the initial investment is used up, the email should be automatically sent out. There is no need to further verify the customer as the email address is already on Bing Ads records and only the customer knows the login and password for their Bing Ads account. This will free up the Bing Ads support team for other work and save a lot of frustration for your customers.
All the best