How Do You Contact Microsoft Cashback Support?

I have been waiting over a week to resolve my tickets. I heard back after a few days from my initial submission, and then when I provided the requested information, I haven't heard anything back. I followed up again recently, and still haven't heard back. I too would like to know if I can call to escalate.

Hi Bryan_776,

I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem.

Best Regards，

Nice - MSFT |Microsoft Community Support Specialist

Hi Bryan_776,

I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem.

https://rewards.bing.com/support 

This is the only way to contact Microsoft Cashback support. No phone support.

I noticed that you have already submitted several requests and the original one is still open.

I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays. 

Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you.

Best Regards，

Nice - MSFT |Microsoft Community Support Specialist

Some of us have limited time to decide our path, which is the issue. And they respond to other tickets, they just won't respond to the original one aside from saying they saw it. It doesn't make sense.

Did a new ticket a couple days ago explaining everything again, the incorrect amounts, images, etc. I just got back a response with the same copy/pasted beginning, then "I see you were given cashback for this order already so I'm closing this ticket now." They literally are not reading anything at all. I don't know if it's incompetence or what at this point. I'm sending daily tickets until they actually take a minute to read the messages I keep sending instead of closing them while ignoring everything.

I'm in the same boat with MS Cashback Support. Submitted support request, received response for more information, provided information, and have not received any follow-up since.

My advice would be to submit a complaint via the Better Business Bureau (BBB). I am still in the process of resolving my BBB complaint, but at least their support reached out to me again in connection to my BBB complaint to start resolving it. I just provided my order information again, so we will see.

Oh, that's interesting. I may give that a shot as well. Please let us know how thing progress with your request.

Edit/Update: Interesting in your case that they asked for your order information again. Don't they have it already in the ticket? 🤷🏾‍♂️

Going through the same issue with a Samsung Cashback purchase in early December. Have received several replies, mostly to state that they are still working on it. Then I get an email today saying: "as cashback for the purchase has been activated for another service and the Microsoft Rewards cashback referral to merchant was lost.” Haven't the faintest what this means so have responded to them asking for clarification. I then get an email saying the case has been closed!

Their excuse for the long delay in replying is due to "a higher volume of service requests than expected" Why am I not surprised! This is really not like Microsoft at all. I suspect something has gone horribly wrong with the program.

Will wait and see if I get a response. Otherwise will refer to BBB here in the UK as suggested by Jake.

ANY REALLY HIGH AMOUNT PURCHASES I HAVE MADE ARE NOT BEING ACKNOWLEDGED BY MICROSOFT CASH BACK AT ALL WHO IS BENEFITING FROM THOSE PURCHASES?

THEY ARE GIVING ME CASH BACK ON THE SMALL PURCHASES CONTACTED THEM SEVERAL TIMES AND DIFFERENT PEOPLE RESPOND WITH THE SAME QUESTIONS BUT NO FOLLOW UPS. IT IS A TOTAL SCAM.

TWO SEVERAL HUNDRED DOLLAR PURCHASES NOT SHOWING UP AT ALL UNDER MY CASHBACK PURCHASES AND ONE JUST THE OTHER DAY FOR $899.00 NOT UNDER MY CASHBACK. I WONDER IF THEY COULD BE PUTTING IT UNDER OTHER PEOPLE CASH BACK PURCHASES LIKE THEMSELVES BECAUSE I GET THE WALMART AND THE CHEAP DOLLAR PURCHASES.

I THINK THAT THEY NEED TO BE INVESTIGATED BECAUSE THE CONTACT WITH THEM OVER THESE ISSUES IS A TOTAL JOKE. THEY NEVER RESOLVE THE ISSUE FOR NOT RECEIVING CREDIT FOR THE HIGH-END PURCHASES THEY JUST KEEP SENDING YOU THE SAME EMAIL WITH QUESTIONS AND YOU RESPOND EVERYTIME AND NO FOLLOW UP FROM MICROSOFT AND IT IS NEVER RESOLVED SOMEONE IS MAKING MONEY OFF MY EXPENSIVE PURCHASES AND IT IS NOT ME. I THINK I WILL CONTACT THE FBI. OR ASK THEM WHO DO I CONTACT TO LOOK INTO THIS PROBLEM

I have the exact same issue and also get no response after the initial one. Tried follow-up emails and new tickets and still nothing. I think it might be time to issue a credit card chargeback.