Battery drains very quickly

Got my Band 2 on Saturday and charged it to 100%.  Got it paired with my phone and have been using it just like I did my original Band. Noticed immediately that the battery was draining super fast. I wasn't doing anything with GPS or even using it more than I used my original Band but the battery is draining to 10% in 18 hours or less.  Anyone else having super fast battery drain? Thinking I may have a lemon on my wrist.
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Answer

My Band died today. It was 100% charged at 6:00 this morning and completely dead at 11:00 am. Bi tried to charge it and it wanted me to verify the time and date. It would work until the display timed out and then I would have to unplug it and plug it back in to wake it up. My last Band did the same thing and then finally died so I did a factory reset on it just before this one died. I've had it on charge for several hours and it is not charging. Time to call support, this one is only a few months old. 

I read an article saying that Microsoft has quit making the Band 2 and most likely not announce a Band 3. 

Hi,

Have you tried the troubleshooting steps found on the first page of this thread by Clare_Hs? If yes and still experiencing the same issue, please reach out to our assisted support to talk about your options.

Regards.

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Hi Kappax,

Under normal usage the battery should be lasting longer than that.  You may have a faulty Band.  I would suggest contacting Band Support to see about getting it serviced or replaced.

Chris Miller @anotherlab
Volunteer Moderator
MS MVP since 2013
Please click "yes" if you found my answer helpful

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Last updated April 27, 2018 Views 2,480 Applies to: