an unknown error has occurred with your band

When my Band 2 is connected to my Lumia 930 (my primary phone) I don't receive notifications and when I try to edit Notifications (in Manage Tiles) I get an error which says 'oops an unknown error has occurred with your band.' This doesn't happen when I connect to my Lumia 640. I also can't use the keyboard or cortana on my Lumia 930 but can on my Lumia 640. This issue has been well reported but still there seems to be no resolution. This is a $300 product here in Australia. I expect better support.
 
Question Info

Last updated June 11, 2018 Views 606 Applies to:
Answer

Hello doktorgphd,

Thank you for sharing your concern in the Microsoft Band community. We recommend that you reset both the Band and the phone then reinstall the Health app. Let us know how it goes.

Best regards,

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