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Status code: 803c0009 / Media Usage Rights Expired :@

okay i purchased a video from the marketplace called the invisible and i cant play it it says the following

 

The license for this item has expired.To play it,rent it again at video marketplace  status code: 803c0009

 

Also i was charged for 2 fifa11 ultimate team premium player packs at 280 msp ea  whihc i have not recieved  but recieved the 6 prior to buying the last two

 

 

i rented it today it has 13days 17h left  for playback but wont let me i have restarted my xbox uninstalled and reinstalled zune cleared cache  and nothing is working and to be honest im annoyed first i couldnt purchase msp then add on and now video what the hell is going on microsoft . am i going to be refunded for a product i have not used

Hi Sprayz01,

I've had the same problem, and finally got a refund off Microsoft. It was a bit of a pain though!

initially I called the Xbox live support who gave me the number for Zune support, these guys informed me that they couldn't help either, they gave me an American support number, I'm in UK so not very usefull!

I called The Live support back and they finally gave me a refund, although they couldn't investigate the issue. I wonder if anyone out there knows which Helpdesk you should call to actually get these issues fixed?

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You can try deleting the right management file in Zune, clear system cache, restart console, and open Zune up again. If you want to request a refund, you'll need to call up phone support.

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Last updated August 18, 2021 Views 28 Applies to: