My account has been suspended. It says "Your membership is suspended due to a problem with your payment option. To continue your membership, edit the payment option". My account is paid up until 7/2012. What gives?
xSamC69x
April 9, 2024
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January 12, 2024
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
XS
Account suspended due to billing issue?
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XS
And i cannot add a credit card
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For billing issues like this, please contact our phone support (support.xbox.com/contact-us) in your region. Thanks!
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XS
I did chat with a representative and they told me I had to use the forums.
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TE
Sorry, you were misinformed. The only people who can help you are phone support. Ring them back and during the menu prompts be sure to select BILLING. If you select any other option you will only increase your wait/service time.
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Question Info
Last updated August 18, 2021 Views 25 Applies to: