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January 12, 2024
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Xbox One S stuck on 640x480 (480p) Resolution (in monitor)
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Hi there parappawithfries,
Thanks for reaching out here in Xbox Forums. I understand you are experiencing issues with the Xbox One S video resolution. I recommend checking out these articles:
Try these resource articles and let us know the results.
Happy Gaming! ಠ‿ಠ
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Hey there parappawithfries!
Thank you for responding, as it is working perfectly fine on the TV but does not provide the same resolution on the monitor it looks like the problem could be that the monitor does not support the resolution.
Take a look at the following support article for more information on Adjusting display settings on your Xbox One.
Note: If you have an Xbox One S or X and your TV supports 120Hz over HDMI, you’ll see this setting under Display > Resolution.
I hope this helps.
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Hey there Parappa thanks for keeping in touch.
We apologize for the inconvenience this has caused but rest assured we are here to help, we have seen this in the past and since the issue could be on the actual OS of the console so we would suggest a >Soft Factory Reset<(while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:
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There is a stable network connection.
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The information for all profiles is known (email and passwords)
Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup to make absolutely sure the OS isn't at fault here. Give it a shot and let us know of any changes!
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Question Info
Last updated May 12, 2024 Views 12,580 Applies to: