My basic optical mouse V2.0 stopped working
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Hi,
References to Vista also apply to Windows 7.
Do these to clear corruption and repair/replace damaged/missing system files.
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN
sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Then run checkdisk (chkdsk).
How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
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Then lets refresh the USB Stack.
Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW - Show
Disabled Devices - look everywhere (except USB Controllers) for your MOUSE (may have
none or more than one) and Right Click on it - UNINSTALL.
Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and
UNINSTALL all except the category itself - REBOOT - this refreshes the driver and the USB stack
This KB shows the XP how to and the Vista and Windows 7 methods are identical
http://support.microsoft.com/kb/310575
Here is a utility to help but do the above 1st.
USBDeview is a small utility that lists all USB devices that currently connected to your computer,
as well as all USB devices that you previously used. Run it Options and check the 1st three
choices to see if any are there.
http://www.nirsoft.net/utils/usb_devices_view.html
You would remove all instances of the devices then reboot.
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If needed try both of these :
Tips for solving problems with USB devices - and a Mr Fixit
http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB
Hardware devices not detected or not working - Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems
Hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Microsoft MVP Windows and Devices for IT 2009 - 2020
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Question Info
Last updated February 2, 2024 Views 6,738 Applies to: