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oki c5150n laser printer shows "printer offline" error in windows 7

i'm using windows 7 64bit edition and an oki c5150n laser printer and have downloaded the latest drivers from the website.

it always says the printer is offline, and when i uncheck the "use printer offline" mode, anytime i try and print it gives an error, which troubleshoot "fixes" by turning the printer to offline mode and the file i sent to print still does nothing. i have checked the cords, rebooted the printer and computer, as well as using "remove device". any ideas would be appreciated

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Answer

Hi fdameion,

Please see the following articles with some additional troubleshooting and information:

http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

and

http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

Hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think

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Question Info

Last updated February 19, 2023 Views 10,594 Applies to: