I installed a karaoke file manager from the Singing Machine Company (SMC Manager here: http://www.singingmachine.com/smcmanager/ ) and shortly after, both while using it and while not using it, my
Win 8.1 laptop started randomly shutting down, then when it restarts there's a BSOD message saying a problem caused the machine to shut down and restart etc. Here's a link to my SkyDrive mini dump files:
http://sdrv.ms/1i5zYn5
I uninstalled the SMC Manager and have rebooted several times since and it still is happening. I have also run a registry error fixer, still no luck. Then I installed WhoCrashed which gave the following info:
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On Sat 2014-01-04 10:05:11 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010414-33984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
Bugcheck code: 0x109 (0xA3A01F5892348582, 0xB3B72BDEE4B3BB31, 0xFFFFE000010100D0, 0x1C)
Error: CRITICAL_STRUCTURE_CORRUPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
crash dump file: C:\WINDOWS\Minidump\010414-33984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
Bugcheck code: 0x109 (0xA3A01F5892348582, 0xB3B72BDEE4B3BB31, 0xFFFFE000010100D0, 0x1C)
Error: CRITICAL_STRUCTURE_CORRUPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
....A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for
these drivers:
asustp.sys (Asus TP Filter Driver, ASUS Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
asustp.sys (Asus TP Filter Driver, ASUS Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
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Since then I have deleted and reinstalled the asustp.sys touchpad driver and still no better. The machine seems to work for a while, then it will crash while in use, sometimes, and if I walk away and it goes into hibernate it always reports a crash on
wake-up. It seems to me the ntoskrnl.exe itself may be corrupted? I don't think it's a memory issue as this is a fairly new laptop and the problem started nearly immediately after installing SMC Manager.
By the way, I tried restoring to the only restore point I had on the machine, which was just before installing the SMC Manager, and that restore could not complete successfully.
Any help anyone can offer would be greatly appreciated!
Thanks,
Jim
