why has the latest windows update moved all my files into another user folder ending in .000?

Hi Katey, this is happening much too often at the moment, you are logged into a temporary account and restarting your PC 4 times in a row, is generally the best fix, I would suggest your try that again . .

NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!

If the restarts do not resolve this for you:

Please open Windows File Explorer
Navigate to C:\Users
Do you see two user folders that look like yours?
Open those folders and check inside Pictures, Documents . . . etc. and see if your files are there

If your files are there:

Create a new user profile with Admin privileges
Log into the new user profile
Copy all your data from the old profile to the new profile (Documents Library, Pictures Library . . . etc.)

If you still have not found your files, look for a Windows.old folder on your C Drive, expand that to open the users folder contained inside - check there for your files, icons . . .etc.

If you do find your files . . . etc. there, copy them out as soon as possible as Windows will remove the Windows.old folder in time

Hi Woody - yes I have just run the cumulative Feb patch. No I dont have AVG or Avira.

Thanks :-)

Hi Dave

I found the files in .000 but I dont have enough storage on my PC hard drive to 'copy' from it to the new profile. Can I just 'move' the folders (cut and paste or whatever you might call it) to the new profile folder?

Hi Katey

Yes when you create a new profile, you can simply open two File Explorer windows and drag your files and folders form one user profile into the other. Don't move the whole library folder (Documents . . etc) just move the contents of those library folders . . .