Thanks Raju,
To answer your questions, yes I do have pst files opened however the email in not contained within them. Let me add some more detail for you.
I have used Outlook, with gmail, for at least five years. I upgrade to Outlook 2013 in January 2013. This is the first time I have experienced this sort of problem. All previous emails I have sent DO correctly appear in my sent items folder (to be exact
this is now called Sent Mail in Outlook 2013, and does NOT have the 'this computer only' description in the name). My assumption therefore is that this is an IMAP folder, and indeed I do see the same messages when I look at gmail through a browser.
When I try searching from within Outlook 2013, and include 'All Outlook Items' (which includes pst files) I do not find this email message I sent. I am searching using a word I used in the email text 'wedding'. The search returns 200 emails, none of
which are the email I composed which failed to send. This makes me fairly certain it is not in Outlook, unless there are some hidden folders I cannot see.
Now regarding the error email from 'system administrator' received when sending the original. Where has this originated from please? My view is that this email appeared too quickly to have been processed via an email client and that Outlook 2013 itself
instantly returned this error message. The person I was emailing to I had not previously emailed from this Outlook 2013 client. I had recently sorted my email contacts as a consequence of moving to Windows 8 and it linking Facebook and LinkedIn contacts
with gmail and outlook. I had spent time linking this contact's gmail, facebook and linkedin contact information and had updated his address and phone number. When I originally composed the email I used the 'Check Names' button to find his email address,
which successfully appeared to pick up the correct address and placed this information in the To box. When I retried sending a new email to this contact Outlook 2013 was displaying the correct email address for this contact. Interestingly, the contact details
for this friend had disappeared from my Outlook contacts, and gmail, althouigh Windows 8 People app did still have his LinkedIn contact information, but it had lost the facebook and other contact details and his alternative email addresses. I could not send
email messages to this friend until I manually deleted the quick-search email address (by pressing the X button in the search results as I typed part of his name) and then manually typing in his email address directly. This then resulted in no error message
email, and the email appearing in Sent Mail.
The original 'system administrator' error message contains no visible attachment in Outlook, however if I look at it from within gmail via browser I see an attachment that simple contains the text "This attachment is a
MAPI 1.0 embedded message and is not supported by this mail system. ". The size of this error email always makes me fairly sure there is nothing 'hiding' within it that contains the original message, as my guess is
that two-pages of text would be at least 50 KB, whereas the attachment I download from gmail is only 1 KB. If I forward the message back to myself in Outlook I see it with a .dat file attachment, which is 230 Bytes in size. If I read this file in notepad
I see the same single line of text as printed above. However, if I look in gmail and select 'Show original' I see the below:
From: "System Administrator"
Sender: "System Administrator"
To: "System Administrator"
Subject: Undeliverable: Update from the UK
Date: Wed, 20 Feb 2013 23:38:23 -0000
Message-ID: <000001ce0fc3$616f3340$244d99c0$@Domain>
MIME-Version: 1.0
Content-Type: application/ms-tnef;
name="winmail.dat"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="winmail.dat"
X-Mailer: Microsoft Outlook 15.0
Thread-Index: AQLEetwli/flQCCj33sJtL97OSJI3Q==
X-MS-TNEF-Correlator: 00000000708A27556F054D4492DC2FEE0E709C880700C3B68E10F77511CEB4CD00AA00BBB6E600000000000C0000654C972BB4432F499C6BBF93E755DF65000000000A150000
X-OlkEid: 00000000708A27556F054D4492DC2FEE0E709C880700C3B68E10F77511CEB4CD00AA00BBB6E600000000000C0000654C972BB4432F499C6BBF93E755DF65000000000A150000C0917E5FDB664F478B047B2925312A58
eJ8+IhoXAQaQCAAEAAAAAAABAAEAAQeQBgAIAAAA5AQAAAAAAADoAAEIgAcAIAAAAElQTS5NaWNy
b3NvZnQgTWFpbC5Ob24tRGVsaXZlcnkANwsBCoABACEAAAA1OTQzNzc2NUIwQUU3RTRBOTg2QTQ5
MDY5M0RBOTQ4OQAhBwEDkAYAeAMAAB4AAAALACkAAAAAAB4ASQABAAAAEwAAAFVwZGF0ZSBmcm9
This garbled text continues for many pages, giving me some hope that perhaps my text is here.
Finally, as I have tried to resolve this problem and change my IMAP setting in Outlook 2013 some additional problems have now arisen. Firstly, ever email I now send appears in 'Drafts' with a line through it and I am unable to delete it. Secondly, these email do appear in Sent Mail however outlook displays them as having 0 bytes in size, despite the fact that I can view all the text in the message. Thirdly, Drafts now no longer syncs between Outlook and gmail via browser. Fourthly, I have many error messages in my synchrinization log such as the below:
15:28:40
Error synchronizing folder
15:28:40 [800CCC0F-0-0-440]
I have been reading about multiple problems with Outlook 2013 IMAP implementation. Please let me know how I should resolve these problems.
I am a MSDN subscriber if that helps with opening a bug fix / support case regarding this issue (MSDN under this email address used in forum *** Email address is removed for privacy ***)
Thanks.
