Today I looked at my bank account info to see that after MONTHS of not having anything to do with Xboxlive, they charged my account for A GOLD MEMBERSHIP. (I was thinking SH*t sH*T, but whatever I'd call and cancel it because THAT WAS THE LAST 65 DOLLARS IN MY ACCOUNT. Now, I know you guys at xbox cannot see how broke I am, but since I lost my job, ran out of unemployment, and can't find another I'm one of those Americans whose left STRUGGLING to get by. Well, I digressed...let me get back to it...
The money LEFT MY ACCOUNT TODAY, 6/23/11. I called your customer support. Unbeknownst to me, (as I do not use my old email for xboxlive), apparently my account auto-renewed back in April (YOU WOULD THINK THAT AFTER MY CARD WAS DECLINED THE SERVICE WOULD JUST BE DISCONNETED, LIKE IF YOU STOPPED PAYING FOR NETFLIX). I WAS NOT AWARE THIS WASN'T THE CASE. I thought I had cancelled it, or at the very least I didn't think you'd continue to run the service once my card was declined for payment. It declined those payments for MONTHS, and yet you STILL ran the service???? Today I find what little money I put in my account to use on gas and food has now been taken away from me. What did the person I spoke to on your call support say? He said there was nothing I could do since it technically renewed months ago.....well xbox...not fair. I CALLED YOU THE DAY that you took that money out of my account. I don't want to be a rude customer or anything like that, because I do like your company, I do like the services you provide, but I have to say I think this is bull-crap. I know 65 dollars is NOTHING to you guys....but to me thats seriously a weeks worth of food and gas and I have NO idea what I'm going to do now....
So the point of this is please Xbox, I know you have a soul somewhere....please let me have my 65 dollars back, since I caught the transaction THE DAY it was taken. I called you AS SOON as I realized what was going on. It's not that I don't pay attention, that I'm irresponsible, it's that I genuinely did NOT know how xbox live worked apparently. Now, this is a fault I will take resoponsibility for but COME ON....PLEASE. The fact that I caught it the day of the monetary transaction SHOULD count for SOMETHING....