It's made out of plastic and this "made in China". What do you expect? XD
I know Australia and New Zealand have tough consumer protection legislation over here.
My Xbox 1 Day 1 Edition console with Kinect's controller is running fine. And I sometimes eat while using my controller. When I got home this afternoon, I was trying to eat when one of my friends wanted me to talk to her. I got Xbox late 2010 and 2 months
ago, my original Xbox 360 wireless controller for my slim console started drifting so bad my friends in Minecraft said I was moving when I was AFK. But it's still playable.
I got a Turtle Beach 500x February this year. And a few days ago, the right retractable arm to the headset cracked. It comes with a 12 month warranty which doesn't expire til February next year. I live in NZ and contacted the NZ retailer. They said they'll
pay for shipping and for me to choose if I want a brand new 500x headset, or refund. In NZ and Australia, consumers are legally entitled to special rights which is quite fortunate. I feel sorry for you Americans. Turtle Beach like prints a leaflet which came
with my headset, saying "STOP" 'don't return me' 'we can help'. And lists website/forum/email contact. Problem is, their Support is no where up to par with like Xbox Support. This 'allow up to 10 days for reply'. I think this leaflet is more directed at Australian/NZ
customers cause they know we have tougher consumer rights here. Products are required to be "durable" and last "a reasonable time".
Remember the number one rule in business. "The customer is always right". Even though that may not always be true. On the other hand you can just go out there and deliberately abuse your stuff. Try to keep your devices clean and treat them properly. But
products are made with plastic, so we shouldn't expect them to last heaps of years. 12 months is fine. 2 years even better. 3+ years and you're lucky.