i just upgraded and it isnt recognising my gold account.
Help?!
May 10, 2024
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January 12, 2024
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
I just upgraded to a gold account and it doesnt recognise i have
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You are showing as gold on here. Sometimes it can take a small wait for things to catch up when you add them
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AN
As a precaution, if you submitted payment with a credit card there will be a forced automatic renewal option. Although some sources say you can remove this online - that feature is broken and the only current way to remove this is by calling their support at: Toll free: (800) 4MY-XBOX or (800) 469-9269
If you opt not to cancel the auto-renew, by the time you see the charge on your bank account it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')
If you do opt to call them to cancel the auto-renew be sure to have the information listed from this page handy: support.xbox.com/.../call-us.aspx
Hope everything works out!
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Question Info
Last updated August 18, 2021 Views 3 Applies to: