I can send emails but not receive them on Windows Live Mail

Hello,

Welcome to Microsoft Community forum. I understand that you need to receive emails. Let me help you with that. It is most likely that this is due to Windows Live Mail related files that became corrupted. As an initial troubleshooting steps, please repair your Windows Live Mail.

1. Press Windows + R, type AppWiz.cpl, click OK.

2. Select Windows Essentials 2012, click Uninstall/Change.

3. Click Repair all Windows Essentials Programs.

If the issue still persists, we request that you answer the questions below:

• When did the issue occur?
• Does the issue also occur in web?
• Have you installed any new software recently?
• Has anything changed on your system?
• Provide us your affected email address in the private message area that I've enabled for you.

Make sure that you sign in to Microsoft Community forum and click the You have a private reply to this message. Click here to read it on our secure private messages section link to access the private message area. If you have further questions, please let us know.

Thank you!

First I would like to acknowledge your kindness and courtesy in helping me with my request.  I have undertaken the troubleshooting as requested and removed and re-added the account.  The problem still persists.  My answers to your questions are as follows:

When did the issue occur?

I think it occurred after I tried to log in with an incorrect password.  This may be just coincidence.

Does the issue also occur in web?

No.

Have you installed any new software recently?

Yes, Avid Media Composer 6.5.

Has anything changed on your system?

No.

I have provided the affected email address in the private message area.

Thank you so much.

Hi IncognitaOD,

Thank you for your response.  I understand you are unable to receive emails on Windows Live Mail.  Let me assist you.

Have you been getting an error message?  Please post the exact error message on your reply.

To isolate the possibility that Windows Live Mail has been corrupted, please try using another email client like Microsoft Outlook and check if it would work.  Otherwise, you would need to uninstall then reinstall Windows Live Mail.  You can download it here.

Furthermore, you can also contact BigPond for the correct POP and SMTP settings for Windows Live Mail. 

Let us know how things turn out.

Cheers,  

Leah V.

I have not been getting an error message.  When I press Send/Receive I get the green bar showing that emails are (in theory) being downloaded.  After a long time, I then get the message “No new emails”.  Yet I am well aware that there are emails on the server.  There seems to be a glitch that makes Windows Live Mail unable to receive them.

I have used an Outlook email address with Windows Live Mail and it works fine.  That is the email client I am using to receive your messages regarding this problem.

I uninstalled and reinstalled Windows Live Mail several times prior to contacting you, to no avail.  The problem persisted.

I have had BigPond remotely access my computer to check my settings and they have confirmed that the settings are correct.  Is there anything else I can do?

Thank you for your assistance; it is greatly appreciated.

Please excuse my lack of knowledge.  I am an older user who finds this all rather confusing.  I hope I have correctly understood how to send an email using a web browser.  What I did was to go to my Bigpond Webmail using Internet Explorer and send myself a test email.  I received the message "Your message has been sent".  Then I went to Windows Live Mail to see whether it could be received.  It couldn't.  When I clicked on Send/Receive I got the message "No new email messages".

I have previously had Bigpond check all my email settings in Windows Live Mail and they confirmed that they were all correct. 

Thank you for your help.  I really do appreciate it.  

Hello,

Thank you for your cooperation. Since the issue only occurs with your BigPond account in Windows Live Mail, we request that you provide us log files for Windows Live Mail. This will help us investigate errors that you've encountered. I provided the link below for the steps:

How can I collect log files from Windows Live Mail

Upload the log files on the private message area that I've enabled for you. Make sure that you sign in to Microsoft Community forum and click the You have a private reply to this message. Click here to read it on our secure private messages section link to access it. If you have further questions, please let us know.

In the meantime, I would like you to change your server settings for your email provider. Look on your email account provider's website for the server settings.
1. Start Windows Live Mail.

2. Click the email account you need to change.

3. Click the Accounts tab, and then click Properties.

4. Click the Servers tab, type the information provided by your email service provider, and then click OK.

You might also have to change information in the Advanced tab.

Let us know how things turn out.

Regards.

Hello,

I have provided an update within the private message. Please login to your account to view the private message. Afterwards, kindly reply back to this public post for us to be notified.

We'll await for your response.

Thank you.