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Error: Windows explorer has stopped working; CBS.LOG analysis and next steps

Windows Vista Home Premium, Service Pack 2

I have had repeated "Windows explorer has stopped working" errors.  These are being caused by an APPCRASH involving explorer.exe.  I ran sfc/scannow which generated a CBS.LOG file.  This file is hard to read but searching on the word "corrupt" gives two entries - see below:

I do not have a good restore point to go to.  I do have the 3 recovery disks I created when I first got my computer.  The error happens even when in safe mode. 

How can I repair the corrupt files (assuming they are identified in the text below) with minimum disruption to the rest of the system?  Must I reload the entire operating system?  Thanks.

Conrad

POQ 51 ends.
2014-06-29 08:15:19, Info                  CSI    000000fd [SR] Verify complete
2014-06-29 08:15:19, Info                  CSI    000000fe [SR] Verifying 100 (0x00000064) components
2014-06-29 08:15:19, Info                  CSI    000000ff [SR] Beginning Verify and Repair transaction
2014-06-29 08:15:29, Info                  CSI    00000100 [SR] Repairing corrupted file [ml:520{260},l:78{39}]"\??\C:\Windows\Downloaded Program Files"\[l:22{11}]"desktop.ini" from store
2014-06-29 08:15:31, Info                  CSI    00000101 Ignoring duplicate ownership for directory [l:108{54}]"\??\C:\Program Files\Common Files\microsoft shared\vgx" in component Microsoft-Windows-IE-VGX, Version = 8.0.6001.18702, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

2014-06-29 08:15:31, Info                  CSI    00000102 Repair results created:

POQ 88 ends.
2014-06-29 08:21:54, Info                  CSI    000001eb [SR] Verify complete
2014-06-29 08:21:54, Info                  CSI    000001ec [SR] Repairing 2 components
2014-06-29 08:21:54, Info                  CSI    000001ed [SR] Beginning Verify and Repair transaction
2014-06-29 08:21:54, Info                  CSI    000001ee Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_d0c824c923c9e622\settings.ini do not match actual file [l:24{12}]"settings.ini" :
  Found: {l:32 b:PF+0oMOHeSdDaSy4ZFcNhoRrk9QOY+HBWL4HP5YUMUg=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2014-06-29 08:21:54, Info                  CSI    000001ef [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-29 08:21:54, Info                  CSI    000001f0 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_d0c824c923c9e622\settings.ini do not match actual file [l:24{12}]"settings.ini" :
  Found: {l:32 b:PF+0oMOHeSdDaSy4ZFcNhoRrk9QOY+HBWL4HP5YUMUg=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2014-06-29 08:21:54, Info                  CSI    000001f1 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-29 08:21:54, Info                  CSI    000001f2 [SR] This component was referenced by [l:158{79}]"Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.948465-49_neutral_GDR"
2014-06-29 08:21:54, Info                  CSI    000001f3 [SR] Repairing corrupted file [ml:520{260},l:78{39}]"\??\C:\Windows\Downloaded Program Files"\[l:22{11}]"desktop.ini" from store
2014-06-29 08:21:54, Info                  CSI    000001f4 Repair results created:

They are false positivies.

Explorer

Explorer (explorer.exe) is the program that is the Start menu and taskbar, folder windows, and the desktop (which is a folder window).

 

To See if a Fix is Available

In Control Panel (and select Classic view in the left hand pane) choose Problem Reports and Solutions (type problem in Start's search box), go to Problem History, right click your error and choose Check For Solution.

 

You may also right click and choose Details for more info. Post those details here. The Fault Module Name is the important information.

 

If the problem affects Control Panel press Winkey + R and type wercon (or type it in a command prompt).
 

Close Explorer and Start a Command Prompt

  • Close any Explorer windows
  • Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator.
  • Click Start. Ctrl + Shift + Right click a blank spot (just above the power buttons is one place) then Exit Explorer.
  • Press Ctrl + Alt + Delete then Task Manager. 
  • Check all explorer processes are closed. On the Process tab select explorer and right click and choose End Process, repeat if more than one explorer in the list.

 

Then to restart explorer after trying each of the following

  • Press Ctrl + Alt + Delete and choose Task Manager 
  • In Task Manager click the File menu then New Task (Run) and type explorer
 

If You Can't Start Explorer at All

 

  • Press Ctrl + Alt + Delete and choose Task Manager 
  • On the Process tab click Show Processes From All Users to elevate to Administrator
  • In Task Manager click the File menu then New Task (Run) and type cmd
  • Other things you can try typing

    Explorer
    Explorer c:\
    Explorer /e,c:\
    wercon
    control
    iexplore
    rstrui

If you can't start a folder window use the Browse button in the New Task dialog. Remember you need to right click and choose Open rather than double clicking.
 

Reregister the Shell's Registry Entries

 

It's important that each command is sucessfull. If the command fails it means the file is corrupted and needs repair.

 

Close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing Paste).

 

regsvr32 /i shell32
regsvr32 /i urlmon.dll
regsvr32 RPCRT4.dll
regsvr32 PROPSYS.dll
regsvr32 MSCTF.dll
regsvr32 cscui.dll
regsvr32 rsaenh.dll
regsvr32 timedate.cpl
regsvr32 ATL.DLL
regsvr32 OLEACC.dll
regsvr32 actxprxy.dll
regsvr32 USERENV.dll
regsvr32 msshsq.dll
regsvr32 NaturalLanguage6.dll
regsvr32 thumbcache.dll
regsvr32 WINTRUST.dll
regsvr32 MMDevAPI.DLL
regsvr32 audioses.dll
regsvr32 audioeng.dll
regsvr32 ExplorerFrame.dll
regsvr32 msi.dll
regsvr32 FirewallAPI.dll
regsvr32 netshell.dll
regsvr32 pnidui.dll
regsvr32 QUtil.dll
regsvr32 wpdshserviceobj.dll
regsvr32 WINHTTP.dll
regsvr32 QAgent.dll
regsvr32 PortableDeviceApi.dll
regsvr32 wbemprox.dll
regsvr32 wbemsvc.dll
regsvr32 fastprox.dll
regsvr32 imapi2.dll
regsvr32 wshext.dll
regsvr32 gameux.dll
regsvr32 msxml6.dll
regsvr32 vbscript.dll
regsvr32 jscript.dll
regsvr32 wshext.dll
regsvr32 wshom.ocx
regsvr32 wshcon.dll
regsvr32 scrrun.dll
 

Delete Folder and Menu Settings

 

This will delete the settings that are saved for each folder you visit. Also the Start menu order.

 

Close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing Paste).

 

reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell" /f

 

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams" /f

 

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StuckRects2" /f

 

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder" /f

 

Delete The Thumbnail and Icon Caches

 

Close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing Paste).

attrib -r -s -h "%userprofile%\AppData\Local\*.db"

attrib -r -s -h "%userprofile%\AppData\Local\Microsoft\Windows\Explorer\*.db"

del "%userprofile%\AppData\Local\*.db"

del "%userprofile%\AppData\Local\Microsoft\Windows\Explorer\*.db"

 

Turn off Thumbnails and Previews

 

Corrupted documents, and particularly corrupted pictures or videos, can cause Explorer to crash while trying to generate a thumbnail or a preview. This turns thumbnails and previews off.

 

If you can start Explorer, Previews is Organise on the command bar - Folder and Search Options - under Tasks frame Use Windows Classic Folders.

 

Thumbnails are Organise on the command bar - Folder and Search Options - View tab - and tick under Advanced Settings - Always show icons, never thumbnails and clear Display file icon on thumbnails.

If you can't start Explorer close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing Paste).

 

reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /v "IconsOnly" /t Reg_DWord /d 00000001 /f

 

reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /v "ShowPreviewHandlers" /t Reg_DWord /d 00000000 /f

 

reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /v "ShowTypeOverlay" /t Reg_DWord /d 00000000 /f

 

To turn back on after testing Explorer.

 

reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /v "IconsOnly" /t Reg_DWord /d 00000000 /f

 

reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /v "ShowPreviewHandlers" /t Reg_DWord /d 00000001 /f

 

reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /v "ShowTypeOverlay" /t Reg_DWord /d 00000001 /f
 

A Clean Boot for Explorer

 

It might be caused by a shell extension.

 

Explorer (explorer.exe) is the program that is the Start menu and taskbar, folder windows, and the desktop (which is a folder window).


Explorer is built on addin programs called Shell Extensions. The standard ones are supplied by Microsoft but programs add their own.

 

  • Download Autoruns from http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx  
  • Close any Explorer windows
  • Start Autoruns by right clicking and choose Run As Administrator
  • Click Options menu - Filter Options and tick Hide Microsoft entries and clear Include Empty Locations
  • Go to the Explorer tab and untick everything left.
  • Click Start. Ctrl + Shift + Right click a blank spot (just above the power buttons is one place) then Exit Explorer.
  • Press Ctrl + Alt + Delete and choose Task Manager.  Check all explorer processes are closed. On the Process tab select explorer and right click and choose End Process, repeat if more than one explorer in the list.
  • Click the File menu then New Task (Run) and type explorer

 

If it helps, reenable ½ at a time to identify which one. If it doesn't help, restart AutoRuns and go to the Everything tab and untick everything there and reboot. If it helps, reenable ½ at a time to identify which one.

 

Run Microsoft's Fixit

 

Microsoft have a range of automatic programs to fix common problems. For Explorer problems see

 

http://support.microsoft.com/mats/windows_file_and_folder_diag/en-us

 

For the full list visit

 

http://support.microsoft.com/fixit/en-us

 

When you choose to download it, choose the option to run on another computer. Then you can save it to your harddisk. Open the folder, open the folder Fix it Portable, and run Launch Fix It. It will contain all 27 Fixits.

 
Recycle Bin
 
If the problem affects the Recycle bin delete the storage folders. It will be automatically recreated next time you delete a file or open the Recycle Bin. It will delete the Recycle Bin, and files it contains, for all users.
 
Close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing Paste).
 
rd C:\$RECYCLE.BIN /s /q
 
then repeat for each drive changing the drive letter, eg
 
rd d:\$RECYCLE.BIN /s /q
 
rd e:\$RECYCLE.BIN /s /q
 
 
If the Desktop Doesn't Start
 
This will create a new empty per user and common desktop. This will test if a file on your desktop is preventing Explorer from starting.
 
Close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing Paste).
 
md "%userprofile%\DesktopTest"
 
reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Desktop /t REG_EXPAND_SZ /d "%USERPROFILE%\DesktopTest" /f
 
md "%public%\desktopTest"
 
reg add "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v "Common Desktop" /t REG_EXPAND_SZ /d "%Public%\DesktopTest" /f
 
To set back to defaults after testing if Explorer now starts.
 
set ExpFix1=%User
 
set ExpFix2=Profile%
 
reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Desktop /t REG_EXPAND_SZ /d "%ExpFix1%%ExpFix2%\Desktop" /f
 
set ExpFix1=%Pub
 
set ExpFix2=lic%
 
reg add "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v "Common Desktop" /t REG_EXPAND_SZ /d "%ExpFix1%%ExpFix2%\Desktop" /f
 
You may need to log off then on.
 
 
Missing New Folder Entry
 
If the above doesn't help.
 
 
Click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type Regedit and File menu - Import and import NewFolder.reg.

  

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When you get error details.

Decoding Errors
 
-2147220978 style numbers are 32 bit signed integers, convert to hex with calculator.
 
Windows errors (smallish numbers) and  COM HResults (typically, but with exceptions, start with an 8 as in 0x80040154) are defined in WinError.h, except 8007nnnn where you look up the Window error number that it contains.
 
As a general rule Windows errors are less than 65,535 (0xFFFF). Errors starting 0x80000001 are Component Object Model (COM) HResults. Errors starting 0xc0000001 are NTStatus results. 
 
NTStatus errors (typically but not always start with an C as in 0xC0000022) are defined in NTStatus.h.
 
.h files are the best source because it includes the symbolic name of the error which can give clues such as the source of the error. FormatMessage doesn't give the symbolic name only the description.
 
You get these files by downloading the Platform SDK (it's gigabytes)
 
If you just want the two files I have them on my skydrive so I can reference them anywhere I go.
 
Note internet errors (12,000 - 12,999) are windows errors but are specified in wininet.h also available above. 
 
There are errors defined in other .h files. But 99% are in the three above.
 
Structure of HResults and NTStatus Codes
 
The most significant bit in HResults, and the two most significant bits in NTStatus are set on error. Hence Hresults start 8 on error and NTStatus starts C on Error. The next 14 or 15 bits are reserved and some specify the facility - what area the error is in. This is the third and fourth number when reading hex. EG 0xnn07nnnn - An HResult facility code 7 is a normal Windows' error (returned from a COM program - hence it's returned as a HResult). Facility codes are defined in Winerror.h for HResults and NTStatus.h for NTStatus codes. They are different.
 
 
To Decode 0x8003nnnn Errors
 

HResults with facility code 3 means the HResult contains OLE Structured Storage errors (0x0 to 0xff). These are the same as Dos error codes. These don't seem to be in Windows' header files and the list of codes is at the end of this post.

 
To Decode 0x8004nnnn Errors
 

HResults with facility code 4 means the HResult contains OLE errors (0x0 to 0x1ff) while the rest of the range (0x200 onwards) is component specific errors so 20e from one component will have a different meaning to 20e from another component.

 

This is why the source of the error is extra important for errors above 0x80040200.

 

To Decode 0x8007nnnn Errors
 

HResults with facility code 7 means the HResult contains a Windows' error code. You have to look up the Windows' error code not the HResult.

 
To decode 0x80070002. The 0x means it's a hexadecimal number, the 8 means error, the first 7 means it a windows error, and the rest of the number, 2, is the actual Windows error.
 
To look up the error we need it in decimal format. Start Calculator (Start - All Programs - Accessories - Calculator) and choose View menu - Scientific, then View menu - Hex. Enter 2. Then View menu -  Decimal. It will say 2.
 
Start a Command Prompt (Start - All Programs - Accessories - Command Prompt) and type
 
net helpmsg 2
 
and it will say
 
The system cannot find the file specified.
 
or look it up in winerror.h
 
//
// MessageId: ERROR_FILE_NOT_FOUND
//
// MessageText:
//
// The system cannot find the file specified.
//
#define ERROR_FILE_NOT_FOUND             2L
 
To Decode 0x8019nnnn Errors
 

HResults with facility 0x19 are HTTP errors. Codes under 16,384 (0x4000) are the same as HTTP errors, eg HTTP status 404: The requested URL does not exist on the server is 0x80190194 (0x194 = 404). Codes 16,384 and higher are BITS specific.

 
Dos Error Codes (for 0x8003nnnn errors)
01 Invalid function number
02 File not found
03 Path not found
04 Too many open files (no handles left)
05 Access denied
06 Invalid handle
07 Memory control blocks destroyed
08 Insufficient memory
09 Invalid memory block address
0A Invalid environment
0B Invalid format
0C Invalid access mode (open mode is invalid)
0D Invalid data
0E Reserved
0F Invalid drive specified
10 Attempt to remove current directory
11 Not same device
12 No more files
13 Attempt to write on a write-protected diskette
14 Unknown unit
15 Drive not ready
16 Unknown command
17 CRC error
18 Bad request structure length
19 Seek error
1A Unknown media type
1B Sector not found
1C Printer out of paper
1D Write fault
1E Read fault
1F General failure
20 Sharing violation
21 Lock violation
22 Invalid disk change
23 FCB unavailable
24 Sharing buffer overflow
25 Reserved
26 Unable to complete file operation (DOS 4.x)
27-31 Reserved
32 Network request not supported
33 Remote computer not listening
34 Duplicate name on network
35 Network name not found
36 Network busy
37 Network device no longer exists
38 NetBIOS command limit exceeded
39 Network adapter error
3A Incorrect network response
3B Unexpected network error
3C Incompatible remote adapter
3D Print queue full
3E No space for print file
3F Print file deleted
40 Network name deleted
41 Access denied
42 Network device type incorrect
43 Network name not found
44 Network name limit exceeded
45 NetBIOS session limit exceeded
46 Temporarily paused
47 Network request not accepted
48 Print or disk redirection is paused
49-4F Reserved
50 File already exists
51 Reserved
52 Cannot make directory entry
53 Fail on INT 24
54 Too many redirections
55 Duplicate redirection
56 Invalid password
57 Invalid parameter
58 Network device fault
59 Function not supported by network (DOS 4.x)
5A Required system component not installed (DOS 4.x)
 
Facility Codes
 
Common status values 0x0 Null 0x0
Debugger 0x1 Rpc 0x1
Rpc_runtime 0x2 Dispatch 0x2
Rpc_stubs 0x3 Storage 0x3
Io_error_code 0x4 Itf 0x4
Various drivers 0x5-0xf Win32 0x7
Ntwin32 0x7 Windows 0x8
Ntsspi 0x9 Sspi 0x9
Terminal_server 0xa Security 0x9
Faciltiy_mui_error_code 0xb Control 0xa
Usb_error_code 0x10 Cert 0xb
Hid_error_code 0x11 Internet 0xc
Firewire_error_code 0x12 Mediaserver 0xd
Cluster_error_code 0x13 Msmq 0xe
Acpi_error_code 0x14 Setupapi 0xf
Sxs_error_code 0x15 Scard 0x10
Transaction 0x19 Complus 0x11
Commonlog 0x1a Aaf 0x12
Video 0x1b Urt 0x13
Filter_manager 0x1c Acs 0x14
Monitor 0x1d Dplay 0x15
Graphics_kernel 0x1e Umi 0x16
Driver_framework 0x20 Sxs 0x17
Fve_error_code 0x21 Windows_ce 0x18
Fwp_error_code 0x22 Http 0x19
Ndis_error_code 0x23 Usermode_commonlog 0x1a
Hypervisor 0x35 Usermode_filter_manager 0x1f
Ipsec 0x36 Backgroundcopy 0x20
Maximum_value 0x37 Configuration 0x21
State_management 0x22
Metadirectory 0x23
Windowsupdate 0x24
Directoryservice 0x25
Graphics 0x26
Shell 0x27
Tpm_services 0x28
Tpm_software 0x29
Pla 0x30
Fve 0x31
Fwp 0x32
Winrm 0x33
Ndis 0x34
Usermode_hypervisor 0x35
Cmi 0x36
Windows_defender 0x50

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Thanks for your help.

No solution was available through Problem Reports and Solutions

I can start and stop explorer.exe through the task manager and I can obtain an administrator command window this way too.

The original error details are:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Explorer.EXE
  Application Version:    6.0.6002.18005
  Application Timestamp:    49e01da5
  Fault Module Name:    libstdc++-6.dll
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    007b7bc0
  Exception Code:    c0000005
  Exception Offset:    0007f7b7
  OS Version:    6.0.6002.2.2.0.768.3
  Locale ID:    1033
  Additional Information 1:    fd00
  Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:    fd00
  Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

I am working my way through all the reregistering of the shells registry entries; however I tried the command:

regsvr32 libstdc++-6.dll

since this was listed as the fault module and I got the error

The module "libstdc++-6.dll" was loaded but the entry point DllRegisterServer was not found
Make sure that "libstdc++-6.dll" is a valid DLL or OCX file and then try again.

**********

Two additional errors were uncovered while going through all the reregistering of the shell's registry entries:

The module "cscui.dll" failed to load
Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files
The specified module could not be found.

********

The module "msshsq.dll" was loaded but the call to DllRegisterServer failed with error code 0x80040201
For more information about this problem, search online using the error code as a search term.

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It's a C++ dll not a COM dll. While C++ dlls can be COM dlls, this is a library for C++ programs. Only COM dlls require regsvr32.

Not all the above files are in Home edition.

This is not a Windows file. It is accessing memory it either freed or didn't sucessfully get.

http://sourceforge.net/projects/hamilton/files/?source=navbar

msshsq.dll should register. Try in an elevated prompt

regsvr32 /u msshsq

regsvr32 msshsq

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msshsq.dll should register. Try in an elevated prompt

regsvr32 /u msshsq

regsvr32 msshsq

I tried the two commands listed above in the order listed and got the same error message both times.  I'm not sure what an elevated prompt is but I think it means a command with administrator rights as indicated by the prompt: C:\Windows\system32

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Question Info

Last updated March 26, 2018 Views 1,567 Applies to: