Dell techs had me buy new Windows 7 OS disc, which I installed yesterday. Just a few minutes ago, a phone call came in saying they were calling from Microsoft and wanted to run a free scan since I had bought a Microsft product. They had me download teamviewer.com software, malware, ccleaner, superantii spyware. They ran scans and said I was infected and I should buy these software packs for $79. Is this a real Microsoft service? I still have these softwares on my computer, should I delete them? What other threats may be present if this is not a real Microsoft service?
microsoft tech calling to try to sell me malware, ccleaner, superaniti spyware after installing new windows 7 os
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Hi,
Avoid tech support phone scams
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Email and web scams: How to help protect yourself - includes what to do if you
think you have been a victim of a scam.
http://www.microsoft.com/security/online-privacy/phishing-scams.aspx
How to recognize phishing email messages, links, or phone calls
http://www.microsoft.com/security/online-privacy/phishing-symptoms.aspx
Its a total scam. Uninstall their software and then run a System Restore back to before you
installed it. Change all your sensitive passwords on all sites - email, bank, credit cards and
others. (Do not do this on the compromised computer and it would be best to do on the
phone or in-person.)
You may even want to revert your system back to factory fresh to be sure their software is
not breaching your security. (Means to re-install Windows Clean - removing everything on
the drive so backup any data before hand.)
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In USA you can contact FBI, State Attorney General, local law enforcement and consumer
watch groups. Arm yourself with knowledge.
The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the
National White Collar Crime Center
(NW3C), funded in part by the
Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx
No, Microsoft would not call you unsolicited. Nor would they know if any errors existed on your
computer. So those are frauds or scams, to get your money or worse to steal your identity.
Don't fall for Phony Phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/don-t-fall-for-phony-phone-tech-support.aspx
Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited
phone calls to help you fix your computer
http://www.microsoft.com/protect/fraud/phishing/Msname.aspx
Hoaxes and Scams
http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3
Microsoft Consumer Support Center
https://consumersecuritysupport.microsoft.com/default.aspx?altbrand=true&SD=gn&LN=en-us&st=1&wfxredirect=1&gssnb=1
Microsoft Support
http://support.microsoft.com/contactus/?ws=support#tab0
Microsoft - Contact Support
http://windows.microsoft.com/en-US/windows/help/contact-support
Phone Scams
http://www.consumer.ftc.gov/articles/0076-phone-scams
Limiting Unwanted Calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails
National Do Not Call Registry
https://www.donotcall.gov/
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Do these thoroughly :
If you need to check for malware here are my recommendations - these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as the
cause.
No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.
These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run
them in regular Windows when you can.
TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
it will show any infections in the report after running - if it will not run change the name from
tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
check with the other methods below.
http://support.kaspersky.com/viruses/solutions?qid=208280684
Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
Malwarebytes - free
http://www.malwarebytes.org/products/malwarebytes_free
SuperAntiSpyware Portable Scanner - Free
http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE
Run the Microsoft Malicious Removal Tool
Start - type in Search box -> MRT find at top of list - Right Click on it - RUN AS ADMIN.
You should be getting this tool and its updates via Windows Updates - if needed you can
download it here.
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)
Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure it is all gone.
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
here or use Google to see how to remove.
http://www.prevx.com/ <-- information
http://info.prevx.com/downloadcsi.asp?prevx=Y <-- download
PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp
Try the trial version of Hitman Pro :
Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro
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If needed here are some online free scanners to help
http://www.eset.com/onlinescan/
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Original version is now replaced by the Microsoft Safety Scanner
http://onecare.live.com/site/en-us/default.htm
Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx
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http://www.kaspersky.com/virusscanner
Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1
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After removing any malware :
Also do these to cleanup general corruption and repair/replace damaged/missing
system files.
Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN
Enter this at the prompt - sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228
Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
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If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)
http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/
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If needed AFTER you are sure the machine is clean of all malware.
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html
Hope this helps and Happy Holidays!
Rob Brown -
Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.
Microsoft MVP Windows and Devices for IT 2009 - 2020
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Last updated October 26, 2022 Views 4,086 Applies to: