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BSOD and error message after shut-on.

Hello, 


Ever since I bought my new stationary computer I've been having trouble with BSOD, and an error message when logging on again. 

I've uploaded my minidumpfiles to my SkyDrive if you would be so kind to take a look, as I have no clue about these kinds of things myself. 

I run Windows 8 Pro x64 if it's of any use. 

Thanks in advance!


Here's the link: http://sdrv.ms/19POzN4


Edit: The three minidumpfiles are of different dates but are probably not different at all. 


-J
Answer
Answer
Hi,

All of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bugcheck.

This bug check indicates that the driver is in an inconsistent or invalid power state.

In all of your dumps, it's labeling the fault of the crash as ViaHub3.sys which is the
VIA Labs VL800 & VL801 Superspeed USB Host Controller Driver. Update this driver ASAP - http://www.gigabyte.us/products/product-page.aspx?pid=4642#dl

------------------------------------------------------------------------------------

If we run an !irp on the 4th parameter of the bugcheck (blocked IRP address), we get the following:

>[ 16, 2]   0  0 fffffa8009fb7050 00000000 00000000-00000000   
          Unable to load image \SystemRoot\system32\DRIVERS\netr28ux.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
 \Driver\netr28ux

netr28ux.sys is the Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer).

^^ If still crashing after updating your USB controller drivers, AVG is possibly causing conflicts.

Remove and replace AVG with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

AVG removal tool - http://www.avg.com/us-en/utilities

Regards,

Patrick
Debugger/Reverse Engineer.

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Question Info

Last updated March 24, 2018 Views 125 Applies to: