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OneClickDigital download does not work on new computers

I have been downloading audio books through OneClickDigital via my library to a SanDisk Clip MP3 player for many months on an older Windows 7 desktop.  I have 2 Brand New Windows 7 laptops and BOTH give me the error
 "An error occurred with this operation, please check your device's disk space and connection to the computer, and retry the transfer."

I have done the security update suggested by OneClickDigital.
Was able to get ONE book to download - - now same issue.
OneClickDigital says this is an issue with Windows Media Player, but why does it work on old machine and not on new ones????????????

I delete each book with Windows media Player and return it via OneClickDigital before trying to download the next book.
I even reformatted the MP3 player.

Still works fine on OLD machine.
I want to donate old machine to a friend and this is the only issue stopping me. 
PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!

Hi,

 

 

Thank you for visiting on Microsoft Community Forums.

 

As per the description I see that the software one click download is not working on your new computer which has Windows 7.

 

To help you better please answers these questions:

1.      Do you receive any particular error message?

2.      Is there enough space on the device?

3.      Have you made any changes on the computer prior to the issue?

 

I would suggest you refer the methods provided to fix the issue:

 

Method 1: Uninstall and Re-install the software.

Uninstall or change a program

http://windows.microsoft.com/en-IN/windows7/Uninstall-or-change-a-program

 

 

Method 2: perform chkdsk:

a.      Open the Start Menu and click on the Computer button on the right dark side.

b.      Right click the hard disk drive that you want to check, and click on Properties.

c.       Click on the Tools tab, and click on the Check now button under Error-checking.

d.      In the new wizard click on Start.

 

Disclaimer: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

 

 

For Windows related issue or anything related to Windows Operating System, feel free to contact us and we will be glad to help.

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This has happened from DAY ONE with both new computers.
There is NOTHING on the MP3 device - - it has over 3.5 G free space because I delete each book read before I download the next one.  According to OneClickDigital it has to do with Media Player not handling the DRM correctly, but it happens even after doing a complete reformat on the MP3 player, so there should be no DRM information on it.

Error message is always that there is no disk space available

Are you suggesting I remove and reinstall Media Player???  Not sure how I would reinstall that.

Still working just fine on the old machine so has to be something to do with NEW versions of Windows 7 and/or media player as best I can tell.

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Hi,

 

Thank you for replying back on Microsoft Community Forums.

 

I would suggest you to refer the article provided to turn off the Windows feature and on.

 

Turn Windows features on or off

http://windows.microsoft.com/en-IN/windows7/Turn-Windows-features-on-or-off

 

 

I would also recommend you to uninstall the one click software and re-install it again.

 

Uninstall or change a program

http://windows.microsoft.com/en-IN/windows7/Uninstall-or-change-a-program

 

 

Please feel free to reply, in case you face any other issues with Windows in future.

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Hi,

did you by chance get this figured out?  I ran into the same problem and it turned out that I needed to have itunes or in your case Windows Media Player open before you open the oneclick program and do the transfer. 

I hope this works for you!

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OneClickdigital Audiobooks
http://www.infosoup.info/?q=oneclick

 

Help and Support
•The OneClickdigital help page has a collection of tutorials, FAQs, and a support form.
•Phone support is also available Monday thru Friday 7:30 am to 6:00 pm at 877-772-8346.


You could try unchecking Windows Media Player via Control Panel/ Programs and Features/ Turn Windows Features on or off/ Media Features/ Windows Media Player.  This will uninstall it.  You then reboot and then reverse the steps to reinstall it.

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One Click Digital finally did a remote in and did the update to Media Player that I could not figure out how to do and all is working.  Still find the whole thing VERY strange.  And no Media Player does not need to be open when downloading.

Thanks

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Question Info

Last updated March 15, 2022 Views 2,363 Applies to: