Summary
One of the most difficult things about getting a problem fixed is explaining it so that others can understand. The more information you give and the more organized it is, the faster we can help you fix your problem.
Details
You want to design your question effectively.
The question has to draw knowledgeable people to it. It should be short and to the point so that people who can help (and those who have a similar problem) will and can finish it
Before doing any troubleshooting you should back up your data!
Your question should include:
A brief description of your problem or question as the title. For example: "My computer wont boot" People who answer questions will not usually even look at questions that start " I need help"
Further description in the body For example I just installed a program and now it will only boot in "safe mode". You should include the essential points but not 2 paragraphs about what you were doing at the time.. A short description is easier to understand and will save the reviewer time.
Any Error messages that are displayed.
Is it repeatable? Does it ALWAYS happen or just when you do something?
Include a basic description of your system, It should include information you can find out using basic tools ( Speccy & Belarc). You can also get your basic system information by typing msinfo32 into "run"
The operating system (ie windows 10 "preview" 64 bits)
The CPU or processor (ie Intel or AMD and which it is)
The video card (it may be called the graphics device)
The amount of RAM (random access memory)
Other devices (like the hard disc-- especially if it is an SSD)
If a particular software package is the issue include the developer and version number.
Especially important. What Malware (Anti Virus) are you using and what version. They are frequently the cause of freezing and crashing
Additional information we could use:
Software or hardware you have recently installed
Changes to the operating system like running a registry cleaner, or overclocking, etc
How long have you had this problem for
The troubleshooting you have already tried that did not work
‘If you have a question about this topic, Ask the community’.
If this wiki has proved helpful please click me too at the bottom of the wiki.
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Co-Authored JMH3143/ ZigZag3143
