Ask a new question

Windows 8.1 BSOD after disconecting HDMI cable, could somebody help me analyse .dmp file please?

Hello last night I disconnected the hdmi cable from my notebook while I was viewing a movie followed by BSOD and windows restarted, I have uploaded the minidump file could somebody help me analyses the error please? I'm afraid I may have damaged my graphic card unplugging the cable not carefully :(

he is the minidump file https://www.mediafire.com/?6cdyna9f3beo91o

Thank you  so much for beeing here for us :)
Answer
Answer

Hi,

The attached DMP file is of the SYSTEM_SERVICE_EXCEPTION (3b) bug check.

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

1: kd> k
Child-SP          RetAddr           Call Site
ffffd000`270492b8 fffff803`a5bd0ae9 nt!KeBugCheckEx
ffffd000`270492c0 fffff803`a5bd03fc nt!KiBugCheckDispatch+0x69
ffffd000`27049400 fffff803`a5bcc4ed nt!KiSystemServiceHandler+0x7c
ffffd000`27049440 fffff803`a5b56105 nt!RtlpExecuteHandlerForException+0xd
ffffd000`27049470 fffff803`a5b54fbf nt!RtlDispatchException+0x1a5
ffffd000`27049b40 fffff803`a5bd0bc2 nt!KiDispatchException+0x61f
ffffd000`2704a230 fffff803`a5bcf314 nt!KiExceptionDispatch+0xc2
ffffd000`2704a410 fffff801`d402ebff nt!KiPageFault+0x214
ffffd000`2704a5a0 ffffd000`2704a630 nvhda64v+0x2ebff
ffffd000`2704a5a8 00000000`00000000 0xffffd000`2704a630

Pretty simple what happened here given what you described. nvhda64v.sys called into a pagefault because you as described improperly disconnected the HDMI cable. nvhda64v.sys is the (take a guess!) nVidia HDMI Audio Device/(nForce chipset driver).

---------------------------

With that said, if you have not had a crash since then, don't create worry for yourself. If however you have crashes occurring consistently after improperly removing the HDMI cable, then you may have damaged the port.

Either that, or it's something as simple as ensuring you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Regards,

Patrick

Debugger/Reverse Engineer.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated February 21, 2018 Views 1,565 Applies to: