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"Microsoft Office Home and Student 2010 encountered an error during setup. Error 1402. Setup cannot open the registry key

I think the problem is with Windows rather than Office; ERROR 1402

Windows 7, 64-bit.

Hi, I have tried literally dozens of times over several days and hours repeating the steps to change the registry and each time I get the same error specifying yet another file to change permissions on.  This is ridiculous. Why, if I am the administrator, when installing office, do I not get permission to change my own registry?  This seems to be a Windows operating system fault.  Also, why won't windows allow me to select multiple or all registry files to give permissions to at once instead of one at a time?

Some background:
Initially, I had installed Office 2010 Home and Student as an "upgrade" from Office 97 and all went fine.  However, while away from home, and without my 2010 install disc, I had a problem with my computer while away studying for my MBA which caused me to need to reinstall my software.  Everything else reinstalled just fine and I attempted to reinstall office on a 3 month trial from the Microsoft site, just to hold me over until I got home and even that would not work.  When I returned home, I tried to reinstall office 2010 with my disc to no avail.

I am at my witts end.  I have tried every applicable solution out there including the so-called fix-it .exe files.  This has me seriously considering making the switch to Apple.  I am so aggravated by this.  I spent $149 on the software and it will not load!

I appreciate any solution you can give me.

Below is the warning I get:

"Microsoft Office Home and Student 2010 encountered an error during setup.
Error 1402. Setup cannot open the registry key
UNKNOWN\Components\8E91603630859CD49968A160C4ASC178\000041 0903000000000(
Verify that you have suffident permissions to access the registry or contact Microsoft
Product Support Services (PSS) for assistance. For information about how to contact
PSS, see C:\Users\Don\AppData\Locai\Temp\Setup00000894\PSS10R.CHM."
Answer
Answer
Even logged in on the Admin ID, Win 7 does not give you full update rights to the machine. It is a feature of Win7. Try right clicking on the installation file and select "Run As Admin" to run the installation.

Here is the rest of my "full collection" of access rights tips. Hopefully you can find one that will do the trick for you:

How to fix Access Rights problem

Sometimes the problem has been that Windows has had problems granting the right access to files, folders and the registry. The following tips provide some workarounds.

As you go from XP to Vista to Win7 certain operations require higher access rights to perform. These access rights are “higher” than even those granted to the Administrator ID by default. These “elevated” rights are accessed by way of the UAC confirmation dialog which is invoked when you select to “Run As Administrator”.

In theory, any one of the following tips should work.  The process is: run one of the fixes, run each affected Office app, reboot TWICE (sorry, I don’t know why, but there appears to be some “Voodoo” at play here. We do it because it works!) TWICE (sorry, I don’t know why, but there appears to be some “Voodoo” at play here. We do it because it works!), try the office apps again to confirm the fix worked.

If you want to first confirm that access rights are a problem this article describes how: http://www.windowsecurity.com/articles/Why-Applications-Dont-work-standard-users.html

 

Access Rights FYI: How to Understand Those Confusing Windows 7 File/Share Permissions

http://www.howtogeek.com/72718/how-to-understand-those-confusing-windows-7-fileshare-permissions/

 

How do I restore security settings to a known working state? - http://support.microsoft.com/kb/313222

 

If none of the ideas above solve your problem, try the suggestions in this tip:

 

If that doesn’t work, sometimes the problem has been that Windows has had problems granting the right acces to files,folders and the registry. The following tips provide some workarounds.

 

Take Ownership of Files / Folders - http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

 

How to Take Ownership (Permission) of a File or Folder Manually in Windows? http://www.askvg.com/guide-how-to-take-ownership-permission-of-a-file-or-folder-manually-in-windows/

 

How to Take Ownership (Permission) of a Registry Key in Windows? - http://www.askvg.com/guide-how-to-take-ownership-permission-of-a-registry-key-in-windows/

 

If you are technically adept, you can try this fix.

Solving setup errors by using the SubInACL tool to repair file and registry permissions - http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx

If that doesn't work, try running an app as admin and entering the product key.

 

XP Run as admin - http://netsecurity.about.com/od/quicktips/qt/qt_run_as.htm

 

Win 7 5 ways to Run As Admin  http://www.sevenforums.com/tutorials/11841-run-administrator.html - 5 ways to run as admin

In Windows 7, even when you are logged in as administrator, UAC no longer gives you “Full” administrator rights. To get all of the access you now also have “run as administrator”

It appears there is an error where your userid is not being allowed to update the activation information.

What you need to do is "runas admin":

·         Go to the start menu and find the program icon you want to start

  • <Shift> <Right Click> on it
  • Select “Run as …”

If that doesn’t work try this:

·         In the start menu, right click on the shortcut for any Office app, select “RunAs Admin”
If runas does not appear, right click and drag the shortcut to the desktop

  • create a shortcut on the desktop.
  • Right click on the desktop shortcut,
  •  runas admin should be there.

Activate the application/office:

·         2007 Office button / 2010 File tab

  • Help
  • Click on “Activate the Application”
  • Follow prompts to enter product key
  • Close the app
  • Restart app normally
Run a Program as an Administrator in Win7 - http://www.sevenforums.com/tutorials/11841-run-administrator.html?ltr=R

 

Why “Run As Admin” when logged in as Admin - http://ask-leo.com/why_does_my_computer_say_i_need_to_be_administrator_when_i_am.html?awt_l=Dn3ml&awt_m=1eLt0cy1PZdfbL

 

What is 'Run as Administrator' in Windows 7?
http://superuser.com/questions/235444/what-is-run-as-administrator-in-windows-7

 

XP Run as admin - http://netsecurity.about.com/od/quicktips/qt/qt_run_as.htm

 

If that doesn’t work, try rebooting into Clean Boot mode (with networking) to do the install/activation.

 

How to trouble shoot a problem by performing a clean boot in Windows Vista or in Windows 7 - http://support.microsoft.com/kb/929135

Note: You can’t do install in Safe Mode, installer service is not running

 

Msconfig.exe – How To Use the System Configuration Tool & All its Awesomeness! - http://www.7tutorials.com/how-use-system-configuration-tool-all-its-awesomeness   Start Win7 in safe mode  - http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - Please let us know if works or not.

310353  (http://support.microsoft.com/kb/310353/ ) How to perform a clean boot in Windows XP

281770  (http://support.microsoft.com/kb/281770/ ) How to perform clean-boot trouble shooting for Windows 2000

267288  (http://support.microsoft.com/kb/267288/ ) How to perform a clean boot in Windows Millennium Edition

180902  (http://support.microsoft.com/kb/180902/ ) How to start a Windows-based computer in Safe Mode

Note: You can’t do install in Safe Mode, installer service is not running

 

How to start the Windows Installer service when system services are not loaded - http://support.microsoft.com/kb/929135

If you run a Setup program without starting the Windows Installer service, you may receive the following error message:

The Windows Installer service could not be accessed. Contact your support personnel to verify that the windows Installer service is properly registered.

The Windows Installer service does not start if you clear the Load system services check box in the System Configuration utility. To use the Windows Installer service when system services are not loaded, you must start the service manually. To do this, follow these steps: 

1.       Click Start  , right-click Computer, and then click Manage.  If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

  1. In the console tree, click Services and Applications, and then click Services.
  2. In the details pane, right-click Windows Installer, and then click Start.

 

FAQ about Office Activation Wizard 2007 2010 - http://support.microsoft.com/kb/927921

 


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*****
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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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Last updated February 15, 2022 Views 10 Applies to: