My PowerPoint crashes when I open a PowerPoint presentation from Microsoft Teams. After force quitting, I get the following error code:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: SIG_HANG_QUIT
ExceptionEnumString: 33554432
Exception Code: 0x00000001 (0x0000000104b7e000)
Date/Time: 2023-05-12 16:32:00 +0000
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Bitness: x64
Application Version: 16.72.0.23040900
Crashed Module Name: merp
Crashed Module Version: 16.72.23040900
Crashed Module Offset: 0x00000000000095cb
Blame Module Name: Xmllite
Blame Module Version: 16.72.23040900
UnsymbolicatedChecksum: 0A496F151F7630A0639541C885EFB5EF
Blame Module Offset: 0x0000000000013b6b
StackHash: 98cad103df4b2544_33554432_main_oom
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007ff7bf1f8c70
Crashed thread: 0
Thread 0 crashed (0x23296b):
# 1 0x00000001030a15cb in (merp + 0x00000000000095cb) 0x0000000000000000
# 2 0x00007ff817b995ed in __sigtramp + 0x0000001D (libsystem_platform.dylib + 0x00000000000035ed) 0x0000000000000000
# 3 0x000000010a39cb6b in (Xmllite + 0x0000000000013b6b) 0x00007ff7bf1f8c80
# 4 0x0000000104e5f0c0 in (Chart + 0x00000000004df0c0) 0x00007ff7bf1f99e0
# 5 0x0000000104e362c2 in (Chart + 0x00000000004b62c2) 0x00007ff7bf1f9ba0
# 6 0x0000000104dff00e in (Chart + 0x000000000047f00e) 0x00007ff7bf1f9c20
# 7 0x0000000104e47bf4 in (Chart + 0x00000000004c7bf4) 0x00007ff7bf1f9c80
# 8 0x0000000104e51a67 in (Chart + 0x00000000004d1a67) 0x00007ff7bf1f9d90
# 9 0x0000000104d28e21 in (Chart + 0x00000000003a8e21) 0x00007ff7bf1f9dc0
# 10 0x0000000104d293a8 in (Chart + 0x00000000003a93a8) 0x00007ff7bf1fb440
# 11 0x0000000107892226 in (OfficeArt + 0x0000000000be5226) 0x00007ff7bf1fb460
# 12 0x0000000101d9eba6 in (Microsoft PowerPoint + 0x000000000109fba6) 0x00007ff7bf1fb930
# 13 0x0000000101d9eb60 in (Microsoft PowerPoint + 0x000000000109fb60) 0x00007ff7bf1fb950
# 14 0x0000000101d33664 in (Microsoft PowerPoint + 0x0000000001034664) 0x00007ff7bf1fb980
# 15 0x0000000101d9f267 in (Microsoft PowerPoint + 0x00000000010a0267) 0x00007ff7bf1fb9b0
# 16 0x0000000101d9fedb in (Microsoft PowerPoint + 0x00000000010a0edb) 0x00007ff7bf1fbc30
# 17 0x0000000101da000f in (Microsoft PowerPoint + 0x00000000010a100f) 0x00007ff7bf1fbca0
# 18 0x0000000101d3ac01 in (Microsoft PowerPoint + 0x000000000103bc01) 0x00007ff7bf1fbd00
# 19 0x0000000101d34a3e in (Microsoft PowerPoint + 0x0000000001035a3e) 0x00007ff7bf1fbd50
# 20 0x0000000100e0b915 in (Microsoft PowerPoint + 0x000000000010c915) 0x00007ff7bf1fbd70
# 21 0x0000000100e0b1f3 in (Microsoft PowerPoint + 0x000000000010c1f3) 0x00007ff7bf1fbe00
# 22 0x0000000100e0b151 in (Microsoft PowerPoint + 0x000000000010c151) 0x00007ff7bf1fbe30
# 23 0x0000000100e0b0e2 in (Microsoft PowerPoint + 0x000000000010c0e2) 0x00007ff7bf1fc0b0
# 24 0x0000000100e0a961 in (Microsoft PowerPoint + 0x000000000010b961) 0x00007ff7bf1fc110
# 25 0x0000000100e0a838 in (Microsoft PowerPoint + 0x000000000010b838) 0x00007ff7bf1fc150
# 26 0x0000000100e0fa0d in (Microsoft PowerPoint + 0x0000000000110a0d) 0x00007ff7bf1fc3d0
# 27 0x0000000100e0f943 in (Microsoft PowerPoint + 0x0000000000110943) 0x00007ff7bf1fc400
# 28 0x0000000100e0f8c8 in (Microsoft PowerPoint + 0x00000000001108c8) 0x00007ff7bf1fc680
# 29 0x0000000100df9b98 in (Microsoft PowerPoint + 0x00000000000fab98) 0x00007ff7bf1fc6e0
# 30 0x0000000100e0f6b5 in (Microsoft PowerPoint + 0x00000000001106b5) 0x00007ff7bf1fda00
# 31 0x0000000100e0edd7 in (Microsoft PowerPoint + 0x000000000010fdd7) 0x00007ff7bf1fdcc0
# 32 0x0000000100e0ecee in (Microsoft PowerPoint + 0x000000000010fcee) 0x00007ff7bf1fdd50
# 33 0x0000000101efc585 in (Microsoft PowerPoint + 0x00000000011fd585) 0x00007ff7bf1fddb0
# 34 0x0000000101efc139 in (Microsoft PowerPoint + 0x00000000011fd139) 0x00007ff7bf1fdde0
# 35 0x0000000101f14c40 in (Microsoft PowerPoint + 0x0000000001215c40) 0x00007ff7bf1fe140
# 36 0x000000010199a6ee in (Microsoft PowerPoint + 0x0000000000c9b6ee) 0x00007ff7bf1fe1a0
# 37 0x000000010199a4a7 in (Microsoft PowerPoint + 0x0000000000c9b4a7) 0x00007ff7bf1fe200
# 38 0x00000001019e019e in (Microsoft PowerPoint + 0x0000000000ce119e) 0x00007ff7bf1fe350
# 39 0x00000001019e03f6 in (Microsoft PowerPoint + 0x0000000000ce13f6) 0x00007ff7bf1fe4a0
# 40 0x0000000101985e76 in (Microsoft PowerPoint + 0x0000000000c86e76) 0x00007ff7bf1fe5a0
# 41 0x00000001019a6abf in (Microsoft PowerPoint + 0x0000000000ca7abf) 0x00007ff7bf1fe5e0
# 42 0x0000000101988bcb in (Microsoft PowerPoint + 0x0000000000c89bcb) 0x00007ff7bf1fe600
# 43 0x0000000101987336 in (Microsoft PowerPoint + 0x0000000000c88336) 0x00007ff7bf1fe6d0
# 44 0x000000011deb657c in (tcaddin + 0x000000000059a57c) 0x00007ff7bf1fe7e0
# 45 0x000000011d91de37 in (tcaddin + 0x0000000000001e37) 0x00007ff7bf1fe940
# 46 0x0000000101bfdfa5 in (Microsoft PowerPoint + 0x0000000000efefa5) 0x00007ff7bf1fea90
# 47 0x0000000101bf2539 in (Microsoft PowerPoint + 0x0000000000ef3539) 0x00007ff7bf1feb00
# 48 0x0000000101bf24b8 in (Microsoft PowerPoint + 0x0000000000ef34b8) 0x00007ff7bf1feb30
# 49 0x0000000101bf27be in (Microsoft PowerPoint + 0x0000000000ef37be) 0x00007ff7bf1feb80
# 50 0x0000000100d12790 in (Microsoft PowerPoint + 0x0000000000013790) 0x00007ff7bf1febb0
# 51 0x0000000100d126bb in (Microsoft PowerPoint + 0x00000000000136bb) 0x00007ff7bf1fec20
# 52 0x0000000100d12589 in (Microsoft PowerPoint + 0x0000000000013589) 0x00007ff7bf1fec90
# 53 0x0000000100de281c in (Microsoft PowerPoint + 0x00000000000e381c) 0x00007ff7bf1fecc0
# 54 0x00000001017e35d5 in (Microsoft PowerPoint + 0x0000000000ae45d5) 0x00007ff7bf1fed20
# 55 0x00000001017e2e73 in (Microsoft PowerPoint + 0x0000000000ae3e73) 0x00007ff7bf1fee00
# 56 0x00000001017e2b2b in (Microsoft PowerPoint + 0x0000000000ae3b2b) 0x00007ff7bf1fee70
# 57 0x0000000100d4bd94 in (Microsoft PowerPoint + 0x000000000004cd94) 0x00007ff7bf1fef60
# 58 0x0000000100d4ba95 in (Microsoft PowerPoint + 0x000000000004ca95) 0x00007ff7bf1fef90
# 59 0x00000001017ff0a4 in (Microsoft PowerPoint + 0x0000000000b000a4) 0x00007ff7bf1fefe0
# 60 0x00007ff8179cb033 in __dispatch_client_callout + 0x00000008 (libdispatch.dylib + 0x0000000000003033) 0x00007ff7bf1ff000
# 61 0x00007ff8179cdb65 in __dispatch_continuation_pop + 0x000001CF (libdispatch.dylib + 0x0000000000005b65) 0x00007ff7bf1ff020
# 62 0x00007ff8179df7af in __dispatch_source_invoke + 0x00000888 (libdispatch.dylib + 0x00000000000177af) 0x00007ff7bf1ff070
# 63 0x00007ff8179d7f04 in __dispatch_main_queue_drain + 0x000002EF (libdispatch.dylib + 0x000000000000ff04) 0x00007ff7bf1ff130
# 64 0x00007ff8179d7c07 in __dispatch_main_queue_callback_4CF + 0x0000001F (libdispatch.dylib + 0x000000000000fc07) 0x00007ff7bf1ff1c0
# 65 0x00007ff817c87235 in ___CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 0x00000009 (CoreFoundation + 0x00000000000bc235) 0x00007ff7bf1ff1e0
# 66 0x00007ff817c4706f in ___CFRunLoopRun + 0x00000994 (CoreFoundation + 0x000000000007c06f) 0x00007ff7bf1ff1f0
# 67 0x00007ff817c46071 in _CFRunLoopRunSpecific + 0x00000230 (CoreFoundation + 0x000000000007b071) 0x00007ff7bf1fff40
# 68 0x00007ff8216aefcd in _RunCurrentEventLoopInMode + 0x00000124 (HIToolbox + 0x000000000002efcd) 0x00007ff7bf1fffe0
# 69 0x00007ff8216aedde in _ReceiveNextEventCommon + 0x00000291 (HIToolbox + 0x000000000002edde) 0x00007ff7bf200030
# 70 0x00007ff8216aeb38 in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000040 (HIToolbox + 0x000000000002eb38) 0x00007ff7bf2000b0
# 71 0x00007ff81acd87a0 in __DPSNextEvent + 0x0000035A (AppKit + 0x000000000003e7a0) 0x00007ff7bf2000d0
# 72 0x00007ff81acd764a in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x000004BE (AppKit + 0x000000000003d64a) 0x00007ff7bf2004c0
# 73 0x000000011e68f420 in _AutoClose + 0x000D997C (tcaddin + 0x0000000000d73420) 0x00007ff7bf2006a0
# 74 0x000000011e68f1ca in _AutoClose + 0x000D9726 (tcaddin + 0x0000000000d731ca) 0x00007ff7bf2006b0
# 75 0x00007ff81acc9cb8 in -[NSApplication run] + 0x0000024A (AppKit + 0x000000000002fcb8) 0x00007ff7bf2007d0
# 76 0x00007ff81ac9ded2 in _NSApplicationMain + 0x00000331 (AppKit + 0x0000000000003ed2) 0x00007ff7bf200860
# 77 0x00007ff81781241f in (UnknownModule + 0x0000000000000000) 0x00007ff7bf2008b0
x86_64 Thread State(64bit):
__rax: 0x0000000002000000 __rbx: 0x00007ff7bf1f9750 __rcx: 0x00000001030a15d0 __rdx:0x00000001030a154c
__rdi: 0x000000000000000e __rsi: 0x00007ff7bf1f96e8 __rbp: 0x00007ff7bf1f8c70 __rsp:0x00007ff7bf1f8c70
__r8: 0x00007ff7bf1f9750 __r9: 0x35d1dbc9d66a6da7 __r10: 0x0000000000000000 __r11:0x0000000000000001
__r12: 0x35d1dbc9d66a6da7 __r13: 0x0000000034f5671a __r14: 0x00007ff7bf1fa040 __r15:0x00007fb86e69de00
__rip: 0x00000001030a15cb __rflags: 0x0000000000010202 __cs: 0x000000000000002b __fs:0x0000000000000000
__gs: 0x0000000000000000
Last C++ Exception @ 2023-05-12 16:30:06 +0000 (112.383765 sec before crash) which may or may not be related to the root cause of the crashing thread:
# 1 0x00000001097c6601 in (mso40ui + 0x000000000030d601) 0x0000000000000000
# 2 0x0000000109614479 in (mso40ui + 0x000000000015b479) 0x0000000000000000
# 3 0x000000010968fa56 in (mso40ui + 0x00000000001d6a56) 0x0000000000000000
# 4 0x000000010968fdae in (mso40ui + 0x00000000001d6dae) 0x0000000000000000
# 5 0x00000001064d4b07 in (Gfx + 0x0000000000057b07) 0x0000000000000000
# 6 0x00000001064d19a4 in (Gfx + 0x00000000000549a4) 0x0000000000000000
# 7 0x000000010659342f in (Gfx + 0x000000000011642f) 0x0000000000000000
# 8 0x000000010658017f in (Gfx + 0x000000000010317f) 0x0000000000000000
# 9 0x0000000106583221 in (Gfx + 0x0000000000106221) 0x0000000000000000
# 10 0x00000001064ea2e8 in (Gfx + 0x000000000006d2e8) 0x0000000000000000
# 11 0x0000000106595582 in (Gfx + 0x0000000000118582) 0x0000000000000000
# 12 0x0000000106594d47 in (Gfx + 0x0000000000117d47) 0x0000000000000000
# 13 0x00000001064e349f in (Gfx + 0x000000000006649f) 0x0000000000000000
# 14 0x00000001064fa5e6 in (Gfx + 0x000000000007d5e6) 0x0000000000000000
# 15 0x000000010648dc26 in (Gfx + 0x0000000000010c26) 0x0000000000000000
# 16 0x000000010648d131 in (Gfx + 0x0000000000010131) 0x0000000000000000
# 17 0x000000010648cb1b in (Gfx + 0x000000000000fb1b) 0x0000000000000000
# 18 0x000000010648c890 in (Gfx + 0x000000000000f890) 0x0000000000000000
# 19 0x000000010648c73b in (Gfx + 0x000000000000f73b) 0x0000000000000000
# 20 0x000000010648b44d in (Gfx + 0x000000000000e44d) 0x0000000000000000
# 21 0x000000010648aed1 in (Gfx + 0x000000000000ded1) 0x0000000000000000
# 22 0x0000000106580fdc in (Gfx + 0x0000000000103fdc) 0x0000000000000000
# 23 0x0000000106580bd4 in (Gfx + 0x0000000000103bd4) 0x0000000000000000
# 24 0x0000000107074ba0 in (OfficeArt + 0x00000000003c7ba0) 0x0000000000000000
# 25 0x00000001078d546a in (OfficeArt + 0x0000000000c2846a) 0x0000000000000000
# 26 0x00000001078d8289 in (OfficeArt + 0x0000000000c2b289) 0x0000000000000000
# 27 0x00000001078d7039 in (OfficeArt + 0x0000000000c2a039) 0x0000000000000000
# 28 0x00000001078d31b0 in (OfficeArt + 0x0000000000c261b0) 0x0000000000000000
# 29 0x00000001078d2a49 in (OfficeArt + 0x0000000000c25a49) 0x0000000000000000
# 30 0x000000010785cec9 in (OfficeArt + 0x0000000000bafec9) 0x0000000000000000
OS Information
Operating System: Mac OS X 13.3.1 (Build 22E261)
CPU: Intel x86, Logical CPU Count: 8, Frequency: 1100 MHz
Physical Memory: 8192 MB
Device_model: MacBookAir9,1
Screen: 1440.000000 x 900.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1440.000000, 900.000000
CrashedApp_Virtual_Memory_Size_MB: 47344.000000
CrashedApp_Resident_Memory_Size_MB: 152.000000
CrashedApp_Memory_Footprint_MB: 7708.000000
ErrorReportingDeviceUUID: BDCC13A0-1B78-5846-92B4-7AAD32AFF0E8
ErrorReportingUUID: D94A361A-B14F-42C1-91F7-270947A27B95
ULS UUID: 7EAD5685-7DCE-4954-B673-144F70F6FA46
CrashedLogSessionId: 7EAD5685-7DCE-4954-B673-144F70F6FA46
TimeFromLaunch: 0 hours, 5 minutes, 24 seconds
CrashedSessionDuration: 324
Total errors on this client: 12
Microsoft Application Information:
Audience: Production
Tenant_Id: 64618aeb-03c7-4659-ae0c-df7da7113d0a
AudienceChannel: CC
AudienceGroup: Production
If more information is needed please let me know... not the whole error message can be posted because of character restrictions.