set xp back to factory settings. now cant get updates from windows

We got a virus on our old xp. we reset it back to factory settings. now we cant seem to update it on windows site. it wont work on our new wireless. it says it cant find certificate.  it works on the dongle. if we try to update the software on winodws it get so far and stops. also tried cnet site which just falls over.  Any advice please?

Windows Updates no longer works until you have service pack 3 installed. To overcome this problem you need to get to SP3 manually.

 

Verify your current service pack level...

  • Hold down the Windows key (between Ctrl and Alt) and hit the Pause Break key
  • Examine what is listed in the System: section regarding your service pack level
  • Also, make a note of your processor type in the Computer: section (see later)

If there is no service pack level designated, first you must download SP2 from...

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=28

...and then run the downloaded program to install SP2. You can ignore the text that says that it is for network installations and also ignore the text advising Windows/Microsoft Update if only updating one PC.

As an alternative to SP2 you could download SP1A (xpsp1a_en_x86.exe) from…

http://slug.ceca.utc.edu/ftp/pub/windows/patches/winxp/

…which a fellow contributor Daavee found. It is half the size of SP2 so should be quicker. However, as you can see, it is not a Microsoft web site.

 

Once you have done that, or if you were already at service pack 1, 1A or 2, you can install SP3, but before you do, read this article…

http://support.microsoft.com/kb/950717

…and if your PC is an HP Pavilion, Presario or Media Center and has an AMD processor (see above) you need to install this patchbefore installing SP3…

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk&lc=en&dlc=en&softwareitem=pv-60484-2

Install SP3 by downloading and running from...

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24

…again, you can ignore the text that says that it is for network installations and also ignore the text advising Windows/Microsoft Update if only updating one PC. Ignore any recommendation from Microsoft to use Windows Updates.

 

Then try to get up to date with Windows Updates.

 

With regard to your wireless connection problem, you should post a separate question about this with a (fair) bit more detail. See http://support.microsoft.com/kb/555375 before you do.

 

Tricky

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Last updated July 24, 2020 Views 110 Applies to: