Hi,
Thank you for the detailed information.
This issue could occur if there are any conflicts between the laptop and the network. Please follow the methods to reset the Network connection and router to see if it resolves the issue.
Method 1: You may try to reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:
http://support.microsoft.com/kb/299357
Method 2: Reset the router
Unplug all cables from the router except the Power cable. Power on the router
Locate the reset button. This is typically a small hole marked
Insert the straightened end of a paper clip or the point of a ballpoint pen into the hole. Press and hold for about 10 seconds. Lights will blink, indicating that the unit is rebooting.
Refer to your user's guide and follow instructions on setting up a new router.
Please post back with the result. If the issue is still not resolved, we'll be glad to assist you further.
