Why can't I open my emails in Outlook?

Hi Everyone,

I understand that you can't access your emails in your account. Let me help you with that.

I just want to inform you that we have an emerging issue regarding accessing emails but this should be resolved by now. Kindly try to check your account if you can access your emails again.

If the issue still persists, don't hesitate to inform us and we'll be happy to further assist you.

Thank you.

Hi Marc,

Thank you for posting your concern here in Microsoft Community forum. It's my pleasure helping you so that you can access your emails again.

It is possible that the browser that you're currently using is causing the issue. I recommend that you optimize your browser, clear browser's cache and temporary internet files to make sure that your browser’s setting is not contributing to your issue. Check this link for instructions.

After optimizing your internet browser, close your entire browser and try again.

In addition to that, if you are using Internet Explorer, I also suggest that you reset its settings and check if the issue gets fixed. To Reset Internet Explorer settings, follow these steps:

1. Exit all programs, including Internet Explorer (if it is running).
Click Start, type the following command in the Start Search box, and then press ENTER: inetcpl.cpl and the Internet Options dialog box appears
2. Click the Advanced tab.
3. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
4. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
5. Start Internet Explorer again.

Refer to this link for more details on how to reset your Internet Explorer settings.

I also suggest that you upgrade or download the latest version of your internet browser to ensure its compatibility with the new interface. Refer to the link below to know more about it:
Which browsers are supported by SkyDrive, People and Outlook.com?

Make sure that the updated version of Silverlight is installed in your computer. Visit this link for instructions.

If you still encounter the same issue after doing all the suggestions presented, kindly reply back and provide us answers to the following questions that I have enumerated below. This will help us to pin point the root cause of your problem and provide you an appropriate solution. Kindly answer these questions as concise as possible:

• Does issue persist when using a different internet browser?
• Does issue persist when using a different computer?
• Is there any error message? If so, please provide the exact error message.
• What were the actions you have taken prior to this issue?

Thank you.