Hi エロ P,
Really sorry for the inconvenience caused by this issue. Today I did a test on another iPhone with a previous version of OneDrive App and does not find this issue, but the issue occurs once I update OneDrive
to the latest 11.13.5 version. Therefore, we consider that the issue may be related to the updates of OneDrive, and now I would like to make a summary of this issue for your reference, this may also benefit other community members if he/she is experiencing
the same issue.
Issue Summary:
After opening the shared link of OneDrive files, the OneDrive App opens but eventually stop at the Shared tab without opening the file.
Issue Environment:
The issue is occurring to the latest version (11.13.5) of OneDrive App on iPhone.
Issue Scenarios and Suggestions:
Scenario1. If this is a shared Office file and the corresponding Office App has been installed on the iPhone. Directly click the link and the Office file will be opened by the corresponding Office App.
Scenario2. If this is a shared Office file but the corresponding Office App hasn't been installed on the iPhone, or this is a picture. OneDrive opens and loads for a while, but stops without any changes on the
Shared tab.
If you are experiencing Scenario2, or you have installed Office Apps, but the shared Office file cannot be opened directly via the corresponding Office App, I would like to give you some suggestions as below:
1. Install the corresponding Office Apps. If you got any troubles during Installing Office Apps on the iPhone, just post back and we are glad to help.
2. After receiving the shared link in the default Email App on the iPhone, you can
press and hold on the link to decide to Open in Safari, or
Copy link and paste the link to the address bar in a browser to open it.
I can understand your feelings and apologize for my delayed reply as I don’t always have available resources to keep testing on the problem. I know these are just workarounds and we sincerely appreciate your
feedback on this issue, but these suggestions should help before the final fix of this issue. Hoping the issue will be solved as soon as possible and hoping the provided suggestions can work for you.
Best Regards,
Hugo